Branch Manager

PNC Bank•Fullerton, PA

20h•Onsite

About The Position

As a Branch Manager in PNC's Retail organization, based in the Fullerton branch in Whitehall, Pennsylvania, you lead branch performance, customer experience, sales, risk management, and team development. PNC describes itself as an in-office company and encourages applicants to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The manager grows consumer and business relationships and revenue through consultative customer interactions, community involvement, and effective ecosystem partnerships. The role delivers an accessible, differentiated experience across in-person and technology-enabled channels while helping customers pursue financial well-being. It also oversees branch operations and compliance, manages business and people risks, and attracts, onboards, coaches, and develops team members. Candidates typically have at least five years of related experience and at least two years of supervisory experience. A university or college degree is generally not required; comparable combinations of education, relevant certifications, and experience may be considered. The position requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically at least 5 years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Roles at this level typically do not require a university or college degree; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered.
No required certification is listed.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, delegation, digital awareness, effective communication, managing multiple priorities, and sales management.
Foundational understanding of balance sheets and income statements.

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Grow revenue and customer loyalty through consultative interactions and solutions that support customers’ financial well-being.
Deliver a differentiated customer experience and make banking easy in an omnichannel environment.
Lead and influence a broad range of ecosystem partners.
Manage branch risk and compliance in a complex business environment.
Attract, onboard, coach, and develop branch team members; make talent development a priority.
Lead and execute a branded sales process to achieve sales targets and customer loyalty.
Acquire consumer and business households and grow share of wallet through business development and ecosystem partnerships.
Drive business banking results through business development and community involvement.
Coach consultative selling and technology-enabled customer engagement, providing advice-oriented solutions.
Lead effective problem resolution and connect PNC resources to deliver a seamless omnichannel experience.
Manage employee performance and activity expectations through ongoing performance management.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales practice risk.
Ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.