Branch Manager

AIR ACADEMY•Colorado Springs, CO

26d•$58,300 - $87,500•Onsite

About The Position

Air Academy Credit Union is seeking an inspiring and service-driven Branch Manager for its Cheyenne Mountain branch. This role involves developing and supporting a high-performing team, creating meaningful member experiences, and driving the success of the branch and the organization. AACU is recognized as a Gazette Best Workplace since 2017 and is committed to improving the lives of its members and communities by doing what is right, not what is easy. The credit union strives to exceed expectations by providing custom, caring financial solutions. With over $815 million in assets and more than 43,000 members, AACU actively supports community organizations, projects, and programs.

Requirements

Proven leadership ability, with the confidence to guide a team, make sound decisions, and support branch goals.
A people-focused approach, with a passion for mentoring, coaching, and helping employees grow in their roles and careers.
Strong communication skills and the ability to create a collaborative, service-focused team culture.
High school diploma or equivalent required.
Strong conflict resolution and problem-solving skills, with the ability to coach through challenges and support positive outcomes.
Availability to work branch hours as needed, including some Saturdays.

Nice To Haves

College degree or prior management experience preferred.
Two to three years of financial industry experience preferred.

Responsibilities

Establish and implement branch goals, standards, and expectations to support branch profitability and growth.
Maintain appropriate branch cash levels by ordering and shipping cash through the cash management company in a timely manner.
Manage the full spectrum of staff administration, including hiring, writing and administering performance evaluations, and recommending appropriate personnel actions, salary increases, and promotions.
Mentor, motivate, and coach the branch team through individual and group coaching sessions to support team member development, branch productivity, member service, and retention.
Understand, administer, and enforce all applicable credit union and NCUA rules, regulations, and policies.
Maintain thorough knowledge of, and compliance with, Retail Delivery Standards.
Monitor branch equipment, facilities, and delivery systems to ensure efficient operations; coordinate with service providers, troubleshoot issues, and document performance concerns as needed.
Direct training plans and work programs for assigned employees to enhance job performance, product knowledge, process understanding, and professional growth. Recommend formal training opportunities when appropriate.
Research and resolve member and employee concerns, including de-escalating situations and supporting positive outcomes.