Branch Manager

Winchester Savings Bank•Wakefield, MA

23d•Onsite

About The Position

Responsible for all aspects of the operations of a full-service banking office, including sales and business development, customer service, staff supervision, personnel administration, security and building and equipment maintenance, data processing and lending to the extent of lending authority.

Requirements

Two years business degree (4-year degree preferred), or equivalent experience
At least 1-3 years supervisory or managerial experience
Must be or become a notary and NMLS certified
Strong communication and interpersonal skills, with the ability to interact with all types of customers, professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
Proficient conflict management skills.
Ability to make quick, qualified decisions and to lead and motivate.
Demonstrate exemplary customer service and sales and business development skills.
Thorough knowledge of the Bank’s policies and procedures as well as products and services and the use of digital channels; working knowledge of the operating system and all branch equipment.
Ability to operate teller and platform software and business machines.

Nice To Haves

Multilingual capabilities and/or multicultural perspective.

Responsibilities

Manage all branch personnel and activity according to Bank policies and procedures including staff training, development, and future growth plans; recommendations for staffing, including various personnel actions such as hiring, compensation, promotion, transfer, scheduling, discipline, and separation.
Provide courteous, prompt support and follow-through to all internal/external customers; resolve complaints, inquiries, and requests from customers; provide suggestions to improve internal/external customer service; recommend policies, programs, systems, and procedures to help improve overall bank performance.
Ensures branches assigned sales goals are attained. Support sales and customer service programs to include coaching, training, and monitoring of sales achievements of teller and platform staff. Relates evaluations to performance against pre-established goals.
Supervise the processing and reconciliation of all customer activity at designated branch office including account transactions, sale of Bank products and services, and balancing all Branch activity daily; perform transactions personally when necessary.
Interview applicants for all types of loans within limits of authority: provide product counseling as appropriate.
Represent the Bank in the community and banking organization activities; develop relations with potential sources of business; promote the Bank's services and products through business calls, promotions, and advertising in cooperation with the Bank's marketing programs and policies.
Supervise the operation of all branch security equipment and procedures including locks, alarms and cameras; cultivate relationships with security personnel of other banks and businesses; respond to alarm calls after hours.
Supervise the operation and maintenance of branch premises and equipment; schedule repairs and servicing as needed.
Supervise branch record keeping including audits, inventories, disbursements, and sales.
Conduct regular branch staff meetings, individual one on ones and participate in and/or attend other meetings as requested.
Keep informed on industry and regulatory developments through self-directed study and through attendance at meetings, seminars and relevant courses of instruction.
Performs other duties as requested or assigned.