Citizens Branch Manager

Citizens Financial Group • Beachwood, OH

4d • Onsite

About The Position

At Citizens, the Branch Manager (BM) leads a team to exceed customer expectations and nurture relationships, driving long-term success. This role involves spearheading branch performance, sales growth, and ensuring an outstanding colleague and customer experience. The BM leverages inspirational leadership, collaborative partnerships, and sound operational practices to create a strong customer-centric culture. As a leader and coach, the BM helps the team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value. A successful BM thrives in a digital-first environment, showcasing mobile and online banking platforms to customers. The role is pivotal in building a diverse talent pipeline, developing colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, the BM implements coaching plans to inspire the team to achieve personal and branch-wide goals. Effective communication of business priorities is essential to energize and empower colleagues. As the branch's execution and outcomes owner, the BM combines financial acumen with strategic insights to guide decision-making and deliver results, directing all colleague and sales activities to ensure key targets are met and exceeded. The BM also acts as a visible and engaged brand ambassador, connecting with the local community to cultivate new customer relationships and deepen existing ones.

Requirements

• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS

Nice To Haves

• Associate’s or Bachelor’s degree preferred
• Retail banking experience
• Talent sourcing & assessment

Responsibilities

• Lead your team in exceeding customer expectations, nurturing relationships that drive long-term success
• Spearhead branch performance, sales growth, and an outstanding colleague and customer experience
• Leverage inspirational leadership, collaborative partnerships, and sound operational practices to create and sustain a strong customer-centric culture
• Help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value
• Showcase the seamless accessibility of mobile and online banking platforms to customers
• Play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth
• Implement coaching plans that inspire your team to achieve personal and branch-wide goals
• Effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence
• Combine financial acumen with strategic insights to guide decision-making and deliver results
• Direct all colleague and sales activities to ensure key targets are not only met but exceeded
• Connect with the local community to cultivate new customer relationships and deepen existing ones

Benefits

• competitive pay
• comprehensive medical, dental and vision coverage
• retirement benefits
• maternity/paternity leave
• flexible work arrangements
• education reimbursement
• wellness programs
• paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees