Branch Manager

AESSEAL•Davie, FL

3d•Onsite

About The Position

The Branch Manager will own overall branch execution, including people, process, equipment, and performance across workshop and field operations. This role involves translating business plans into daily priorities, creating a culture of accountability and continuous improvement, and ensuring consistent operational standards. A core focus is on leading a structured scheduling system for workshop jobs and field service work, balancing customer commitments, technician competence, equipment availability, parts readiness, and travel constraints. The manager will also oversee workshop operations, drive productivity, quality, and safety, manage constraints, and champion improvement initiatives. Additionally, the role includes leading field teams for safe and effective on-site work, ensuring field readiness, and maintaining service standards. Building and maintaining an effective branch organization, managing people, and driving competency are key. The Branch Manager has full P&L accountability, including revenue delivery, cost control, and gross margin. They will also manage customer delivery and stakeholder relationships, acting as an escalation point for service issues and collaborating with sales. Finally, strict adherence to HSE, compliance, and quality standards is required.

Requirements

Proven experience leading an operations-heavy service/repair branch (workshop + field teams), ideally industrial maintenance/repair/services.
Demonstrated P&L management experience with strong commercial awareness.
Strong scheduling/dispatch capability and ability to manage constraints and priorities.
Competence in workshop operations: tooling, quality controls, testing, throughput, and labor planning.
Strong people leadership: coaching, accountability, recruitment, and performance management.
High standards in HSE leadership and compliance.

Nice To Haves

Technical background relevant to Datum RMS service offering (mechanical/electrical/rotating equipment/service operations).
Experience in ISO-aligned environments and audit readiness.
Familiarity with job costing, ERP/field service systems, and time/attendance tools.

Responsibilities

Own overall branch execution: people, process, equipment, and performance across workshop and field operations.
Translate business plans into weekly and daily priorities (capacity planning, labor utilization, job readiness).
Create a culture of accountability, problem-solving, and continuous improvement (lean mindset, “right first time”).
Ensure consistent operational standards and compliance across all workstreams.
Lead a structured scheduling system for workshop jobs and field service work, balancing customer commitments/SLAs, technician competence, equipment availability, parts readiness, and travel constraints.
Implement weekly scheduling cadence: Weekly capacity review, Daily scheduling huddles, 48–72 hour lookahead.
Reduce reactive “firefighting” by enforcing job readiness checks (scope, parts, tools, permits, documentation).
Drive workshop productivity, quality, and safety through clear workflow control: Incoming inspection / triage, Disassembly and assessment, Quoting scope alignment, Repair/rebuild execution, Testing, QA release, and documentation, Packing, delivery, and close-out.
Ensure workshop is run with strong 5S or similar, tooling control, calibration compliance, and job traceability.
Manage workshop constraints: bays, test equipment, lifting gear, specialist tools, and critical spares.
Champion continuous improvement initiatives to reduce rework, improve turnaround time, and increase margin.
Lead field teams for safe and effective on-site work (installations, troubleshooting, commissioning, repairs).
Ensure field readiness: permits, JSA/JHA, PPE, tools, lifting plans, spares, and customer coordination.
Maintain consistent service standards in the field (documentation, reporting, close-out packs).
Improve field utilization and first-time fix rate by aligning planning, spares strategy, and technical support.
Build and maintain an effective branch organization structure that supports growth and safe execution.
Recruit, coach, and develop staff; drive competency matrices and training plans.
Conduct regular performance reviews and 1:1s; implement fair and consistent standards.
Promote a culture of teamwork between operations, administration, and commercial functions.
Full ownership of branch financial performance, including Revenue delivery, Direct labor efficiency and utilization, Workshop/field cost control, Gross margin delivery and job profitability, Inventory discipline.
Establish job-level cost visibility and controls: Pre-job margin expectations, Change control on scope, Time booking discipline, Variance review (estimate vs actual).
Lead monthly branch performance review with actionable improvement plans.
Ensure customers experience reliable delivery, communication, and professionalism.
Act as escalation point for service delivery issues; resolve quickly and constructively.
Work closely with sales/BD to support growth through dependable execution, capacity planning, and customer feedback loops.
Ensure strict adherence to health & safety requirements for workshop and field activities.
Maintain quality management standards through documented processes, audits, corrective actions, and continuous improvement.
Enforce incident reporting, investigations, and corrective/preventive actions (CAPA).
Ensure all lifting gear, test equipment, and critical tools are compliant and maintained.