Branch Manager - Porter Square

Cambridge Savings Bank•Cambridge, MA

2d•Onsite

About The Position

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As a Branch Manager, you will lead and inspire a team focused on driving performance, delivering exceptional customer experience, and maintaining a positive work environment. Your leadership will foster a collaborative culture that values teamwork and partnerships with internal departments to ensure a seamless experience for our customers. By leveraging innovative banking solutions, offering outstanding service, and continuously deepening our relationships with both consumer and business customers, you will be instrumental in upholding our brand promise: treating every customer as if they were our only customer.

Requirements

Associates degree required; bachelor’s degree preferred.
3 years’ Branch Management experience or equivalent retail management.
5 years’ proven experience in sales, service, and operations.
Ability to work independently, take accountability for actions, manage competing priorities, and make quick, high-quality decisions.
Strong leadership, communication, and interpersonal skills, with the ability to interact with diverse groups.
Strong attention to detail
Ability to travel to and work at other branches, as needed.

Responsibilities

Lead, coach and develop team by conducting consistent one-on-one meetings and creating individualized development plans for performance and career growth.
Ensure timely completion of all HR cycle tasks.
Build a high-performing team and foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
Maintain an active role in the community you serve and motivate team to volunteer.
Work on projects as needed.
Develop strategies to lead your team to achieve and/or exceed organizational goals. Use data to better understand our customers, and tailor appropriate solutions to build strong customer relationships.
Drive small business growth and retention through a consultative approach and execution of business strategy, including customer outreach and prospecting.
Embrace and leverage technology tools to support business growth.
Consistently demonstrate and lead a team to deliver outstanding customer experience.
Create a team environment that encourages the team to build trusting customer relationships and confidently recommend solutions to help our customers along their financial journey.
Create an operationally strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.
Understand and adhere to all Bank Secrecy Act and Anti-Money Laundering (BSA/AML), regulatory, security, retail banking and bank-wide policies and procedures.
Ensure team adherence to regulatory requirements and Compliance guidelines.