Branch Manager 1

County of Door•Forestville, WI

7d•Onsite

About The Position

This position supports the delivery of library services by coordinating daily operations at an assigned branch location. The role provides direct customer service, oversees routine workflows, and assists in implementing programs, collections, and services in alignment with Library policies and procedures. The position may provide day-to-day direction to staff and volunteers and is responsible for ensuring consistent service delivery. Work is performed within established guidelines and under the general supervision of the Area Manager. This position is 28 hours per week as the Branch Manager of our Forestville branch.

Requirements

Associates Degree in Business, Technology & Media or related field.
One (1) or more years of work experience providing public-facing services.
Valid driver’s license.
Customer Service: Provides accurate, helpful, and inclusive assistance to patrons across all age groups.
Coordination: Organizes workflows and supports daily operations efficiently.
Attention to Detail: Ensures accuracy in transactions, records, and reporting.
Communication: Conveys information clearly both verbally and in writing.
Team Support: Provides guidance and assistance to staff and volunteers in daily tasks.
Technical Proficiency: Uses library systems, digital tools, and office software effectively.
Adaptability: Adjusts to changing priorities and operational needs.

Nice To Haves

Bachelor’s degree in business, technology, education, or a related field.
One (1) or more years of experience supporting school, library, or community programming.
One (1) or more years of experience with library systems, resources, or procedures.

Responsibilities

Provides direct customer service, including circulation, account registration, and assistance with library resources and digital tools.
Coordinates daily branch operations, including circulation, shelving, and public service workflows, to ensure efficient service delivery.
Assigns and monitors daily work of staff and volunteers; prepares schedules and approves employee timecards in accordance with County procedures.
Trains staff and volunteers on routine procedures, systems, and customer service expectations.
Plans and delivers library programs and outreach activities based on established programming goals and community needs.
Maintains library collections through purchasing, organization, merchandising, and routine evaluation using established guidelines.
Assists with tracking expenditures and coordinating material and program needs within assigned budgets.
Monitors branch conditions and reports facility, service, or safety concerns to Library administration.
Collects and records fines, fees, and other transactions in accordance with County policies.
Prepares routine reports, usage statistics, and documentation as required.
Communicates effectively with staff, administration, and the public regarding services, procedures, and issues.
Participates in meetings, training, and professional development activities to support service delivery.
Coordinates location-specific needs, such as collaboration with Kress Pavilion staff (Egg Harbor) or transportation of materials via ferry (Washington Island).