Branch Manager - Kenaston Common
About The Position
Nation West Insurance is seeking a Branch Manager for their Kenaston Common location. This role is responsible for the overall success of branch operations, ensuring efficient daily workflows, high service standards, and compliance with company policies and industry regulations. The Branch Manager will oversee the delivery of Personal, Autopac, and Travel Health insurance services, support clients with complex or escalated concerns, and assist with customer transactions when needed. Key responsibilities include coordinating staff scheduling, managing MPI inventory, and maintaining accurate customer records. Additionally, the Branch Manager will build and lead a motivated team through hiring, training, coaching, and supporting employee development, fostering a positive and respectful workplace. They will also coach staff to identify cross-selling and up-selling opportunities to drive business growth and deliver personalized client solutions.
Requirements
- Level 3 insurance broker (CAIB)
- 5+ years experience in the insurance industry with comprehensive knowledge of all lines of business (habitational, auto (MPI and private) and travel health).
- Legally entitled to work in Canada.
- Motivated team player with a strong work ethic.
- Excellent communication skills and customer service.
- Clear criminal record check is required.
Nice To Haves
- Knowledge of Acturis Broker Management system is an asset.
Responsibilities
- Ensuring efficient daily workflows, high service standards, and compliance with company policies and industry regulations.
- Overseeing the delivery of Personal, Autopac, and Travel Health insurance services.
- Supporting clients with complex or escalated concerns.
- Assisting with customer transactions when needed.
- Coordinating staff scheduling.
- Managing MPI inventory.
- Maintaining accurate handling of customer records.
- Building and leading a motivated team by hiring, training, coaching, and supporting employee development.
- Fostering a positive and respectful workplace while encouraging collaboration, accountability, and continuous improvement.
- Coaching staff to identify opportunities for cross-selling and up-selling insurance products.
Benefits
- Competitive salary
- Dental care
- Competitive Wage
- Benefits Package including a Health Spending Account
- On-site parking
- Paid Time Off
- Employee Assistance Program
- Discounted Gym Membership
- Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
