Branch Manager (Pahoa Branch)

First Hawaiian Bank • Pahoa, HI

1d • $60,000 - $75,000 • Onsite

About The Position

First Hawaiian Bank is currently seeking a Branch Manager to lead our team at the Pahoa Branch. In this key role, the Branch manager leads the team to deliver exceptional customer experience, grow market share, and achieve operational excellence. The Branch Manager is responsible for hiring and developing staff, setting clear expectations, and coaching performance to achieve sales and service goals. The role manages daily operations, ensure compliance with regulatory and risk requirements, and represents the bank in the community by fostering trust, accountability, and long-term relationships.

Requirements

• High School Diploma or GED required
• Three years proven experience in retail sales or financial services, with demonstrated success in customer service, operations, and sales leadership
• Proven ability to lead goal setting, coach teams for performance, and drive business development
• Proficiency in using digital tools and CRM platforms to manage service delivery, sales pipelines and customer engagement strategies
• Must possess a current driver's license and access to reliable transportation
• Must be registered as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System & Registry (NMLS) within 60 days of hire
• Demonstrated baseline proficiency in Leadership and People development: Ability to lead and coach teams, set expectations and provide feedback
• Demonstrated baseline proficiency in Sales and Business Development: Ability to plan and manage sales activities, monitor pipelines, and support business growth
• Demonstrated baseline proficiency in Communication: Ability to communicate clearly in verbal and written form
• Demonstrated baseline proficiency in Customer Experience: Ability to apply regulatory standards, maintain controls, and support compliance
• Demonstrated baseline proficiency in Financial Management: Ability to manage budgets and review financial information to support decisions
• Demonstrated baseline proficiency in Technical Skills: Ability to use CRM and digital platforms to support team and customer needs

Nice To Haves

• Bachelor's degree in business, finance or related field preferred

Responsibilities

• Lead the team to deliver exceptional customer experience, grow market share, and achieve operational excellence.
• Hire and develop staff, set clear expectations, and coach performance to achieve sales and service goals.
• Manage daily operations.
• Ensure compliance with regulatory and risk requirements.
• Represent the bank in the community by fostering trust, accountability, and long-term relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED