Branch Manager - Cherrydale

Truliant Federal Credit Union•Greenville, VA

4d•Onsite

About The Position

The Branch Manager ensures that a team of individuals are focused on successfully executing the organization’s mission of improving members’ financial lives. The Branch Manager is accountable for overseeing the daily functions of their Branch, which includes managing staff, fostering a positive environment/culture, ensuring member satisfaction and following proper Branch operation requirements. The Branch Manager must have a hands-on leadership approach and be committed to the expansion and success of their Branch by implementing and consistently executing strategies that increase productivity and meet financial performance expectations.

Requirements

Must have excellent communication skills in English, both verbal and written
Must have superior interpersonal skills including conflict resolution and change management; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
Must have an advanced understanding of credit union operations, financial products, services and delivery systems
Must have a proven, successful and consistent record of coaching and mentoring employees to improved results
Must have ability to understand and interpret financial statements
Must have analytical, problem-solving and decision-making abilities
Must have demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements
Must have strong community involvement and/or experience building partnerships with local businesses and organizations
Must be adaptable and flexible, with the ability to work Branch hours, including weekends and some evenings
Must have advanced PC skills, with intermediate level knowledge on Microsoft Excel and Word
Must have ability to work well under pressure in a goal-oriented environment
Must be able to resolve member complaints and coach others
Must be detail oriented and well organized, with the ability to multi-task
Must be able to work in a general office environment
Must be able to complete all assignments with minimal supervision
Should possess a strong commitment to providing excellent service to Truliant’s members
Bachelor’s degree or equivalent experience required
Minimum 3 years of related management experience required; retail banking service, sales, and lending management experience highly preferred
Requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008
Must have Notary appointment within 3 month period

Nice To Haves

retail banking service, sales, and lending management experience highly preferred

Responsibilities

Generates new consumer and business development opportunities and drives all aspects of Branch performance, including expectations for outside business development and proactive outbound calling to the branch member base.
Builds a high performing team through on-boarding, coaching and development of Branch team members.
Develops and executes the Branch’s plan to ensure achievement of goals and objectives. Including but not limited to member service scores, budget management, loan production, deposit production and new member growth.
Coaches team to achieve individual production and service goals by engaging in meaningful financial conversations with members providing quality guidance to improve their financial health and aid them in achieving their financial goals.
Coaches the Branch team to make qualified referrals to Truliant Financial Advisors, Truliant at Work, Mortgage Loan Officers, Business Services, Business Payment Solutions, and Associated Products and Services.
Establishes and maintains the proper environment for their Branch to allow for smooth operation of their location. Managers must leverage leadership and communication skills, actively coach, develop, motivate and support employees so that they can provide superior service to each and every member.
Sets clear objectives, behaviors, and actions for each employee which are communicated and coached to on a regular basis using the Vital Basics coaching model.
Monitors progress and tracks results for each employee and provides coaching, training, or remediation as necessary.
Ensures that all employees demonstrate consistent adherence to member service standards throughout every member-owner interaction, including problem resolution.
Ensures that the Branch team, including themselves, complies with all policies, procedures, protocol and regulatory banking requirements.
Independently performs all branch functions accurately and efficiently, as needed.
Reviews processes for branch team members, including writing and delivering reviews for monthly scorecards, 90-day new hire reviews and annual reviews.
Regularly observes member interactions providing team members with coaching and accountability to drive continuous improvements in execution.
Conducts Stay Interviews and LEAD meetings according to prescribed timeline ensuring documentation is completed in Workday.
Develops and creates relationships with internal and external partners/networking groups to achieve desired Branch production metrics
Creates, develops and executes an annual business plan for the Branch.
Adheres to the Branch budget by managing controllable operation expenses and overtime.
Coordinates training classes, onboarding plans and departmental visitations for staff.
Effectively handles and ensures resolution of all member escalations for assigned branch.
Embodies Truliant’s corporate identity in professionalism, spirit, mission, values, and ethics.
Serves in a leadership capacity with community organization(s) aligned with Truliant’s mission.
Assists with other tasks and projects as assigned.
Makes decisions that are within their authority and demonstrates good judgement by balancing the need of the member with the good of the credit union.
First level of contact for all member escalations
May support onboarding of new team members for other locations within the Region.