Branch Manager CVS

GardaWorld•Louisville, KY

10d•Onsite

About The Position

Responsible for leading, engaging, motivating and accountability of assigned team members or CVS work area (production, pack-out, etc.). Responsible for weekly scheduling of assigned team members or work area, taking into account workflow volume, delivery times, and file transmission times to ensure zero customer impact. Holds team members accountable for tardiness and unexcused attendance. Responsible for the team’s accurate and efficient work product (processing, pack-out, etc.). Drives the coordination and flow of work to the team’s work area ensuring the completion of all assigned work prior to team members being relieved from their shift. Provides direction and guidance to team members requiring additional direction. Independently researches a variety of complex out-of-balance transactions and possesses the ability to make necessary approvals. Monitors productivity standards and holds team members accountable for meeting or exceeding goals. Assists with training for productivity improvement. Conducts daily Huddles with workgroup to ensure effective two-way communication is ongoing with team members, including sharing productivity results, highlighting any customer impacting issues that need resolved, and celebrating success. Ensures workgroup maintains compliance with all company policies and procedures including individual bank and state and federal regulations. Views daily activities to identify process improvement opportunities, engages other supervisors and managers to discuss these activities, and then executes the improvements. Displays diligence and actively identifies safety and security risks, mitigates identified deficiencies, and reports any identified concerns or discovery to manager. Ensures compliance with Company Escalation and Security Notification Policies. Ensures Teller’s balance orders/deposits with appropriate balancing documents. Ensures balanced work is assigned and custody control assigned to the Vault Custodian.

Requirements

High School Diploma or Equivalency Degree
Excellent Mathematic, Verbal, and Comprehension Skills
Experience working in a fast paced, repetitive process and secure production environment
Ability to take ownership of issues, break down barriers, and make decisions

Nice To Haves

BS/BA Preferred
Understanding and Proficiency in workgroup daily tasks
2 + Years active experience in a production type operation

Responsibilities

Leading, engaging, motivating and accountability of assigned team members or CVS work area (production, pack-out, etc.)
Weekly scheduling of assigned team members or work area, considering workflow volume, delivery times, and file transmission times to ensure zero customer impact.
Holding team members accountable for tardiness and unexcused attendance.
Ensuring the team’s accurate and efficient work product (processing, pack-out, etc.).
Driving the coordination and flow of work to the team’s work area to ensure completion of all assigned work prior to team members being relieved from their shift.
Providing direction and guidance to team members requiring additional direction.
Independently researching complex out-of-balance transactions and making necessary approvals.
Monitoring productivity standards and holding team members accountable for meeting or exceeding goals.
Assisting with training for productivity improvement.
Conducting daily Huddles with workgroup for effective two-way communication, including sharing productivity results, highlighting customer impacting issues, and celebrating success.
Ensuring workgroup maintains compliance with all company policies and procedures, including individual bank and state and federal regulations.
Identifying process improvement opportunities through daily activities and executing improvements in collaboration with other supervisors and managers.
Actively identifying and mitigating safety and security risks, and reporting concerns to manager.
Ensuring compliance with Company Escalation and Security Notification Policies.
Ensuring Tellers balance orders/deposits with appropriate balancing documents.
Ensuring balanced work is assigned and custody control assigned to the Vault Custodian.