Branch Manager

M&T Bank • South Burlington, VT

3d • Onsite

About The Position

At M&T Bank, you can step into a role where your impact is immediate and visible. Our Branch Managers lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities. While branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success. You’ll stand out if you have experience in environments where you: Lead from the front— motivating teams to hit sales and service goals Create experiences that keep customers coming back Build relationships— with customers, teams, and your local community Develop talent— coaching others to grow and succeed Thrive in a fast-paced, results-driven environment Take ownership— driving performance and continuously improving outcomes. At M&T Bank, you’ll take these skills and apply them in this role at an organization that offers: Stability and long-term career growth Deeper, relationship-driven customer interactions (not just transactions) Opportunities to lead a business—not just manage a team Exposure to financial products and services that help customers reach real life goals.

Requirements

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

Nice To Haves

• Branch management experience is valued.
• Experience in environments where you lead from the front, motivate teams to hit sales and service goals, create experiences that keep customers coming back, build relationships, develop talent, thrive in a fast-paced, results-driven environment, and take ownership.
• High-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• M&T Business Banking Specialist within 18 months of hire.
• M&T Way Certified.
• Precision Leadership Certified.
• Bi-lingual/Spanish preferred.
• Demonstrated sales/business development experience and success.
• Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.

Responsibilities

• Lead the branch team to achieve annual sales and profitability goals.
• Establish and maintain federal registration requirements outlined in the SAFE Act.
• Stay current on operational, product, and system changes/enhancements.
• Demonstrate good risk management decisions.
• Maintain insurance licensing minimum expectations.
• Set Business Banking Specialist minimum expectations.
• Spend some time servicing existing customers.
• Spend the majority of time growing the business through proactive sales and outside calling activities.
• Build productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
• Take full ownership of customer issues until they are completely resolved.
• Generally have direct reporting responsibility for branch staff.

Benefits

• Stability and long-term career growth
• Deeper, relationship-driven customer interactions (not just transactions)
• Opportunities to lead a business—not just manage a team
• Exposure to financial products and services that help customers reach real life goals
• Training for licensing within 6 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager