Branch Manager 3 - Walla Walla, WA
About The Position
At U.S. Bank, the Branch Manager leads and manages branch operations to meet goals, ensure compliance with banking laws and regulations, and deliver an excellent customer experience consistent with the bank’s culture and core values. The role exercises independent judgment and regularly coaches, develops, mentors, and trains team members. The manager uses effective communication and critical thinking to identify customers’ financial needs and provide direction and recommendations on appropriate products and services. The role helps individual and business customers work toward their financial goals by collaborating with partners in wealth, business banking, mortgage, and payment services. It also leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. It requires working from a U.S. Bank location on all scheduled work days. The listed pay range is $80,280 to $98,120.
Requirements
- Bachelor’s degree or equivalent work experience.
- Three to four years of experience working in a sales, retail management, or banking environment.
- NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the required criminal background and credit check.
- Ability to work from a U.S. Bank location on all scheduled work days.
- Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights skills.
Nice To Haves
- Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
- Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.
- Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a marketplace.
- Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
- Ability to evaluate and resolve problems and issues with minimal guidance.
- Demonstrated success in a retail sales environment.
- Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Responsibilities
- Lead and manage branch operations to meet goals and ensure compliance with banking laws and regulations.
- Demonstrate and ensure team members provide an excellent customer experience reflecting U.S. Bank culture and core values.
- Coach, develop, mentor, and train team members, adapting support to their needs and providing feedback.
- Use communication and critical thinking to identify customers’ financial resources and needs, and recommend appropriate products and services.
- Help individual and business customers pursue financial goals in collaboration with wealth, business banking, mortgage, and payment services partners.
- Motivate and direct the team and act as a leader for customer experience.
- Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
- Apply conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights in leading the team and serving customers.
Benefits
- Healthcare, including medical, dental, and vision coverage.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
