Branch Manager

Johnstone Supply, The Balsan Group • Williston, VT

3d • Onsite

About The Position

Join Johnstone Supply | Balsan Group and lead a high-performing branch where you’ll drive sales growth, develop a strong team, and ensure outstanding customer service. This is a hands-on leadership role in a fast-paced HVAC distribution environment.

Requirements

• 3+ years HVAC industry experience (distribution preferred)
• 2+ years leadership or supervisory experience
• Strong knowledge of HVAC products and contractor needs
• Experience with ERP/POS systems (Eclipse or similar)
• Strong communication and leadership skills
• Ability to lift up to 50 lbs and support warehouse operations

Nice To Haves

• Hands-on leader who leads by example
• Strong communicator and team builder
• Organized, accountable, and results-driven
• Comfortable in a fast-paced, customer-facing environment

Responsibilities

• Drive branch sales performance and local growth strategies
• Build strong relationships with HVAC contractors and key accounts
• Partner with outside sales to support customer development
• Hire, train, and lead counter sales, warehouse, and delivery teams
• Coach employees and build a strong customer-focused culture
• Manage scheduling and branch coverage
• Oversee daily branch operations, safety, and service standards
• Manage inventory levels, cycle counts, and product availability
• Coordinate with purchasing and logistics teams
• Manage budgets, forecasts, and P&L performance
• Track KPIs and identify opportunities for improvement
• Resolve customer issues and serve as escalation point when needed
• Support counter operations during peak periods

Benefits

• Competitive pay + bonus opportunity
• Health, dental, vision, and prescription insurance
• 401(k) with company match
• PTO earned immediately + paid holidays
• Career growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed