Branch Manager

Municipal Credit Union•New York, NY

1d•Onsite

About The Position

The Branch Manager plays a critical role in driving the overall performance, growth, and success of their branch while consistently upholding MCU’s core values. You will be accountable for efficiently managing all branch operations, staffing, and business development activities, ensuring that both member and organizational goals are achieved. As a Branch Manager, you will lead by example—driving performance and sales growth, coaching and developing a high-performing team, and ensuring superior member experience. You will foster a culture of accountability, collaboration, and continuous learning, ensuring your team is equipped to deliver tailored solutions through consultative interactions that improve our members’ financial well-being. This role is also responsible for ensuring operational excellence, risk management, and compliance in everything we do. Additionally, you will actively support community engagement, always representing MCU with professionalism and integrity. Your ability to inspire your team, deliver measurable results, and support the financial success of our members and communities is instrumental to the Credit Union’s continued growth and impact.

Requirements

Bachelor’s degree required
Degree in business management/administration or equivalent work experience preferred
Minimum 5 years of branch or managerial experience required
Highly ethical and committed to MCU’s core values
Strong leadership and interpersonal skills
Proven ability to coach, develop and retain a highly engaged team
Willingness to enthusiastically manage constantly changing priorities
Proven results in sales, service and operations including meeting or exceeding set objectives
Excellent written and verbal communication skills.
Excellent organizational ability in a high-pressure environment.
Availability of working overtime and Saturdays is required
Demonstrated ability to coach, motivate, and hold staff accountable
Demonstrated success in planning, organizing, and leading people and activities.
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
Effective problem-solving skills and demonstrated ability to maintain composure when interacting with members and MCU team.
Technologically proficient, including Microsoft suite and digital banking tools

Nice To Haves

Growth Mindset
Proven ability to manage change and reinforce organizational priorities
Capacity to take calculated risks and innovate
Experience in setting vision and strategy
Lead by example and encourage team in developing adaptability
Effective Communication
Prioritizes developing others
Thinking that values diversity and difference
Proven ability to build and maintain relationships at all levels of the organization
Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work

Responsibilities

Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch.
Clearly communicate business priorities and ensure effective execution across the team.
Model and reinforce MCU’s values and organizational priorities to align branch activities with corporate strategy.
Drive branch performance and sales growth, inspiring teams through leadership and collaboration.
Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals.
Takes personal ownership to deliver results. Empowers and trusts others in decision-making.
Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team.
Build a diverse talent pipeline and champion continuous learning and development.
Responsible for successful onboarding and training of new employees.
Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation.
Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work.
Oversee the branch’s profit and loss (P&L): understand financials and use insights for decision-making.
Collaborate effectively with Retail and with other departments.
Assist team with member escalations, owning issue resolution end-to-end.
Stay abreast of new products, services, and promotions and educates/supports the branch team.
Cultivate and maintain a strong customer-centric culture, ensuring world-class service.
Ensure Core Value expectations are met, and that the member experience is courteous, attentive, and efficient.
Manages and coaches to the delivery of a differentiated member experience. Coaches team to confidently engage with members in technology enabled interactions, providing solutions and advice-oriented consultation that improves member financial well-being.
Serve as both player and coach—mentoring, managing, and motivating branch colleagues while holding them accountable for meeting and/or exceeding organizational goals.
Drive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling efforts.
Drive growth in new members, deposits, and loans leveraging tools like the Branch Scorecard to analyze performance and strategy.
Conduct regular one-on-one coaching and performance conversations to reinforce behaviors that drive member engagement, sales, and service excellence.
Resolve member escalations with empathy and professionalism.
Maintain a strong control environment, managing operational risk in line with policies and regulatory requirements.
Ensure the branch receives an audit grade of “Satisfactory” or better with no repeat findings across reviews.
Respond timely to audits with effective action plans to ensure ongoing safety and soundness.
Manage operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
Maintain dual control over negotiable instruments and devices.
Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
Comply with BSA/AML/OFAC and SAR requirements and ensure branch staff do the same.
Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.
Control branch expenses within budgetary constraints.
Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch.
Travel and work at other branch locations as required.
Perform other related duties as requested and special projects as assigned.