Branch Manager - Mt. Read Branch

ESL All Companies•Rochester, NY

10d•Onsite

About The Position

We are looking for an experienced Branch Manager who will be responsible for the overall leadership, financial performance, and operational excellence of a high volume Tier III branch. This position is accountable for engaging, developing and supporting team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results.

Requirements

High School diploma or equivalent required
B.A. or B.S. or equivalent experience required
Minimum 6 years sales leadership success in financial or comparable industry required
Demonstrated effective leadership in high potential market areas
Strong financial services product knowledge
Proven ability to develop, engage and motivate team
Strong communications skills a must with the ability to communicate and relate with individuals at all levels
Demonstrated critical thinking skills
Proven ability to manage and prioritize multiple responsibilities
Strong commitment to our Purpose – to help our community thrive and prosper
Demonstrated ability to work effectively with individuals form diverse communities and cultures
Desire to serve and create economic opportunity in traditionally underserved communities
Strong cultural competency and desire to work in an organization that values diversity, equity, and inclusion
Experience with helping members achieve financial wellness
Proficient in PC applications
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL

Nice To Haves

Conversational proficiency in a second language is preferred but not required

Responsibilities

Lead, engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results.
Customer satisfaction target
Employee satisfaction target
Satisfactory branch audits
Ensure efficient and effective branch operations while monitoring service quality standards
Develop high performing teams
Cultivate and strengthen relationships with key members and community partners
Assigned sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Noninterest income and noninterest expense budget
Meet coaching expectations per published “Coaching Standards and Guidelines”.
Perform effective coaching with all team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer’s point of view.
Collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success including:
Fostering a culture of our core values and purpose
Engaging in continuous self-development
Ensuring the ongoing development of talent in my area
Committing to helping employees reach their full potential
Supporting and ensuring employee understanding of and engagement in ESL’s corporate strategy, policies and processes
Monitor branch performance and implement corrective action to improve outcome
Developing and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.