BRANCH MANAGER

All Ways Caring HomeCare•Chatsworth, GA

1d•$41,600 - $47,800•Onsite

About The Position

The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. The Branch office is located in Dalton, GA. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction. As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations. Administration/Finance - Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms and bad debt. Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch's annual business plan. Service Management – Monitoring to ensure that every client is served Monitoring to provide exemplary service to every client to optimize utilization. Maintaining strong and positive relationships with referral partners, payor sources, and clients. Manages on-call as needed. Sales and Marketing –• Manage/Analyze sales and service processes to include managing assigned territory, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, creating presentations, documenting customer agreements, closing sales, documenting sales activities in client management software system and completing other required reports; networking via participation in community organizations, involving service team in sales activities and ensuring awareness of prospect/customer service requirements, engaging subject matter experts as appropriate. • Participating in personal care sales programs/contest/meetings, utilizing personal care sales tools that support our Sales Philosophy & Roadmap, maintaining a thorough understanding of personal care service and product offerings, capitalizing on labor/business/community issues to grow market share.• Ensuring sales targets are met including appropriate mix of industries and service lines; leading branch participation in HomeCare sales programs/contests/meetings, maintaining awareness of competitors strengths and weaknesses and HomeCare resulting strategic position, managing territory to ensure efficient sales strategy for the branch.• Executing Branch’s annual business plan.Talent Management - Selecting, training and developing staff; monitoring and supervising staff performance including setting expectations, coaching and recognizing achievements, demonstrating positive leadership and cultivating Stars and Legacy initiatives. Monitoring and coaching the service team to ensure effective unemployment and workers' compensation claim management.

Requirements

1+ years of supervisory experience required.
Experience in managing systems, processes, and people.
Ability to effectively communicate verbally and orally with all levels of personnel internal and external.
Desire and ability to expand and build business relationships.
Excellent problem-solving skills to handle client and employee issues.
Ability to work flexible hours and after hours as needed to support business needs.

Nice To Haves

1+ years of sales or marketing experience in a HealthCare or related setting preferred.
BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience.

Responsibilities

Manage all aspects of branch sales and service delivery to meet and exceed financial targets.
Build and maintain relationships with key clients and business leaders.
Assess business conditions and respond accordingly to ensure maximum profitability and expense management.
Select, train, and develop branch staff, monitoring performance to achieve business results.
Manage recruitment and selection processes.
Oversee Human Resources functions including interviewing, hiring, orientation, performance evaluation, payroll, and employee relations.
Manage Quality Management System initiatives.
Proactively identify and assess potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms, and bad debt.
Analyze monthly financial statements and implement strategies to increase profitability.
Manage operating expenses (P&L responsibility) to maximize contribution.
Develop and execute the branch's annual business plan.
Monitor to ensure exemplary service to every client to optimize utilization.
Maintain strong and positive relationships with referral partners, payor sources, and clients.
Manage on-call as needed.
Manage/Analyze sales and service processes, including territory management, sales campaigns, lead generation, cold calls, appointments, proposals, presentations, and closing sales.
Document sales activities in client management software and complete required reports.
Network via participation in community organizations.
Ensure awareness of prospect/customer service requirements.
Participate in personal care sales programs, contests, and meetings.
Maintain a thorough understanding of personal care service and product offerings.
Capitalize on labor/business/community issues to grow market share.
Ensure sales targets are met, including appropriate mix of industries and service lines.
Lead branch participation in HomeCare sales programs/contests/meetings.
Maintain awareness of competitors' strengths and weaknesses and HomeCare's strategic position.
Manage territory to ensure an efficient sales strategy for the branch.
Select, train, and develop staff.
Monitor and supervise staff performance, including setting expectations, coaching, and recognizing achievements.
Demonstrate positive leadership and cultivate Stars and Legacy initiatives.
Monitor and coach the service team to ensure effective unemployment and workers' compensation claim management.