Branch Manager

Valley Bank • Village of Ossining, NY

1d

About The Position

The Branch Manager leads and manages all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. The role ensures exceptional service delivery to clients in a consumer-oriented branch and fosters a positive, high-performing environment that promotes Valley’s culture and strong associate engagement.

The manager develops market intelligence and communicates strategic direction and product focus, building individualized sales strategies to increase market share and deepen customer relationships. The role also oversees staffing functions and supports team members’ performance, development, and adherence to company policy.

Requirements

• High school diploma or GED equivalent.
• At least 3 years of related managerial experience, with knowledge of branch operations and demonstrated sales and customer-service skills.
• Ability to prioritize, organize, delegate, and execute.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to present a confident, professional demeanor to establish trust, convey knowledge to customers, and resolve complex customer issues.
• Ability to listen to customer concerns and offer innovative solutions while balancing customer satisfaction with the bank’s exposure to loss or fraud.
• Proficient computer skills.
• Self-driven with a positive outlook, and able to demonstrate confidence, tact, patience, and diplomacy when dealing with customers.

Responsibilities

• Lead and manage branch performance, including sales growth, profitability, customer experience, operational integrity, and team development.
• Ensure exceptional service delivery to clients in a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high-quality customer consultations and effective lead management through Salesforce.
• Manage staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Encourage identification, escalation, and resolution of potential risks.
• Foster a positive, high-performing branch environment that promotes Valley’s culture and associate engagement.
• Develop and leverage market intelligence; communicate strategic direction and product focus; and build individualized sales strategies to increase market share and deepen customer relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED