Branch Manager

Deseret First Credit Union•St. George, UT

13d•Onsite

About The Position

Directs the operations of a credit union branch. Ensures that the branch meets organizational, financial, operational, service, and growth plans by coaching, teaching, strategizing, and networking.

Requirements

Relevant management experience required
High school degree or GED required
Microsoft Office Suite (Outlook, Word, Excel)
Ability to learn new software easily
Basic math skills

Nice To Haves

3 years of retail branch experience preferred
college degree preferred
Leadership aptitude and desire to continually develop leadership skills
Significant level of trust and diplomacy is required; in addition to normal courtesy and tact
Sensitivity to varying degrees of competency within employee skill sets and background, and ability to build the team in an encouraging and positive environment
Strong work ethic and ownership of retail branch location (franchisee mentality)
Ability to create a fun but professional and enjoyable work environment
Strong organizational competency

Responsibilities

Responsible for maintaining and supervising all branch activities and soundness of the branch regarding operational integrity.
Act as an ambassador to the credit union and prospect and develop community involvement and awareness of the credit union in their geographic area.
Creates and maintains a culture of respect, professionalism, knowledge, accountability, and member experience with their branch team.
Maintains proper staffing levels in the branch and recruits, interviews, and hires as needed.
Meets regularly with regional manager to discuss branch activities and performance, and develops action plans to increase production in areas identified.
Communicates branch performance to the team and provides enthusiasm and support while holding employees accountable for their performance.
Has a complete working knowledge of all Deseret First products and services, and ensures team competencies around those products and their presentation to credit union members.
Partner with assistant manager to mentor, develop, motivate, and discipline branch personnel on an on-going basis.
Oversee coaching opportunities with staff in operations, sales behaviors, member relations, and career development.
Emulate strong communication skills with all branch staff and departments.
Perform various member transactions, i.e. teller functions, new accounts, loans, IRA’s, business accounts when needed.
Provide solutions to staff and member issues.
Emulate and understand the Deseret First mission statement/guiding principles, and help to achieve goals and objectives in conjunction with the credit union’s strategic plan.
Have an understanding and grasp of credit union production goals and have the ability to analyze, coach and improve branch production and efficiency.
Willingness to regularly participate in offsite marketing events to promote DFCU
Look for ways to be involved in community events and activities and local initiatives that support credit union directives