Branch Manager
About The Position
As a Branch Manager with American Pest, you'll be a leader who is responsible for much more than hitting numbers. You're responsible for building a culture, developing people, creating an outstanding customer experience, and ensuring your branch operates safely, efficiently, and profitably. You'll spend your time coaching employees, making operational decisions, helping solve customer issues, reviewing performance, supporting growth, and working with your team to continually improve. It's a role for someone who enjoys variety, thrives on responsibility and accountability, and takes pride in seeing a team succeed because of the environment they've created. As a Branch Manager at American Pest, you'll lead every aspect of your branch's success. You'll own your region's Profit & Loss (P&L) performance while building, developing, and coaching a team committed to delivering outstanding customer service and exceptional pest management solutions. No two days are exactly alike. You might spend your morning reviewing branch performance, coaching a manager or technician, and interviewing potential new hires before meeting with a high-profile customer, solving an operational challenge, and planning for your branch's future growth in the afternoon. As a member of our Leadership Team, you'll help shape business strategy, drive continuous improvement, and play a direct role in our mission to remain the preferred pest control provider throughout the Mid-Atlantic.
Requirements
- Minimum of 3 years in the pest control industry
- At least 1 year of supervisory experience
- Firm understanding of customer service and de-escalation
- Ability to hold team accountable - daily check-ins, goal setting, performance management, etc.
- Sales Leadership ability with a history of revenue generation and growth
- Exceptional Operational leadership skills
- Experience successfully managing a P&L statement preferred
- The proven ability to inspire and motivate a team
- Experience with interviewing and hiring with an eye for selection & retention
- Outstanding leadership and people development skills with a focus on training
- Exemplary oral and written communication skills
- Ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces
- Ability to safely move items and equipment weighing up to 50 pounds
- Ability to work outdoors in all regular seasonal weather conditions
- Technical proficiency with computers, smart phones, etc.
- Advanced proficiency with the Microsoft Office Suite
- A valid driver's license with an acceptable driving record
- The ability to read, write, speak, and comprehend English
- Exceptional attention to detail
- Legal eligibility to work in the U.S.
- Availability to work non-standard business hours including weekends and holidays
- High school degree or equivalent
Nice To Haves
- Experience successfully managing a P&L statement
Responsibilities
- Building a culture
- Developing people
- Creating an outstanding customer experience
- Ensuring your branch operates safely, efficiently, and profitably
- Coaching employees
- Making operational decisions
- Helping solve customer issues
- Reviewing performance
- Supporting growth
- Working with your team to continually improve
- Lead every aspect of your branch's success
- Own your region's Profit & Loss (P&L) performance
- Building, developing, and coaching a team committed to delivering outstanding customer service and exceptional pest management solutions
- Reviewing branch performance
- Coaching a manager or technician
- Interviewing potential new hires
- Meeting with a high-profile customer
- Solving an operational challenge
- Planning for your branch's future growth
- Help shape business strategy
- Drive continuous improvement
Benefits
- Year-round employment with opportunities for growth
- Training & Development
- Career advancement opportunities with a wide network
- A take-home company vehicle for field positions
- Paid time off and eight paid holidays
- Opportunities for advancement
- Blue Cross Blue Shield medical PPO options
- Delta Dental and Vision
- Prescription drug program
- Flexible Spending Accounts (FSA) for medical and childcare expenses
- Health Savings Plans (HSA) available with qualified plans
- Competitive compensation with bonus potentail
- 401(k) Savings Plans (Traditional & Roth)
- Life insurance and short-term disability 100% company paid (with options to buy up)
- Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
