Branch Manager - Crosby

Texan Insurance•Crosby, TX

23h•Hybrid

About The Position

The Branch Manager is responsible for the day-to-day operations, performance, and overall effectiveness of the Crosby branch location. This role serves as the on-site leader, ensuring smooth coordination across service and commercial functions while supporting both client experience and business development efforts. This is a player-coach role that actively participates in both service and sales activities, including supporting service operations as needed and assisting walk-in clients with coverage needs. The Branch Manager works closely with Account Specialists, Commercial Account Management, and centralized leadership to ensure consistent execution of processes, strong client relationships, and alignment with company standards. The role maintains an efficient, collaborative, and client-focused office environment while contributing to branch-level growth, operational consistency, and overall performance. This position does not have direct supervisory responsibility but plays a critical role in supporting team effectiveness and ensuring alignment across the branch. A strong on-site presence is required to support daily operations, team coordination, and client engagement.

Requirements

An active and valid Property and Casualty (P&C) License is required; Texas license is preferred.
Must maintain all required licenses in good standing, including completion of continuing education requirements.
5–7 years of experience in an insurance agency environment, preferably within personal lines and/or commercial lines.
Experience supporting both client service and sales functions, including direct client interaction.
Demonstrated ability to manage day-to-day operations, workflows, or office coordination.
Experience working with agency management systems (e.g., Hawksoft, Applied Epic, AMS360) and CRM tools.
Experience collaborating across teams and supporting multiple functions in a fast-paced environment.
Applicants must be legally authorized to work in the United States. Artemis Insurance does not currently sponsor employment visas.

Nice To Haves

Experience serving as a senior team member or informal leader within a branch or office environment is preferred.

Responsibilities

Oversee day-to-day operations of the branch to ensure an organized, efficient, and client-focused environment.
Ensure consistent execution of company processes, workflows, systems, and service standards across all branch activities.
Serve as the on-site point of contact for operational questions, issues, and coordination across teams.
Partner with centralized leadership to ensure alignment with company policies, procedures, and expectations.
Provide hands-on support to service operations, including assisting with client needs during peak periods or team absences.
Ensure a high standard of client experience for all walk-in, call-in, and referred clients, and serve as an escalation point for client concerns as needed.
Reinforce service expectations and best practices to support consistency and quality.
Assist with walk-in client sales, including identifying coverage needs and recommending appropriate insurance solutions.
Support local business development efforts by identifying opportunities within the branch and surrounding community.
Partner with Sales and Commercial teams to ensure effective handling of new business opportunities and contribute to overall branch growth through cross-sell and referral opportunities.
Serve as a day-to-day resource for Account Specialists and Commercial Account Management within the branch.
Support onboarding and training of new team members at the branch level, ensuring familiarity with systems and processes.
Reinforce expectations, accountability, and a collaborative team environment without formal supervisory responsibility.
Provide feedback to Service Manager and Director of Commercial regarding team performance, challenges, and development needs.
Monitor branch-level activity, workflow, and overall effectiveness to ensure timely and accurate execution.
Identify operational gaps or inefficiencies and partner with leadership to implement improvements.
Support achievement of branch-level performance goals and key performance indicators.

Benefits

Competitive salary and benefits package
Medical, dental, and vision coverage
Additional benefit options to support your health and well-being
401(k) with company contributions up to 4% to help you plan for the future and immediate vesting
Generous PTO
12 paid holidays
Access to our In-house Corporate Trainer
Personalized development opportunities
Internal career growth pathways
16 hours of additional paid volunteer time annually
Company-sponsored community initiatives and events