Branch Manager – Main Office (Headquarters Location)

First State Bank•Middlebury, IN

9d•Onsite

About The Position

A Key Leadership Role at the Heart of Our Bank. At First State Bank, we believe banking is built on relationships, trust, and community. Our Main Office location—housed within our corporate headquarters—is the center of it all, serving as a hub for customers, employees, and leadership alike. We are seeking an experienced, people-focused Branch Operations Manager to lead this flagship location. This is more than a branch leadership role—it is a high-impact position responsible for supporting a broad and diverse customer base, shaping the daily customer experience, and setting the tone for operational excellence across our organization. Our Main Office serves a uniquely diverse mix of customers, including: Local families and businesses, Business owners, professionals, and corporate executives. Success in this role requires adaptability, respect for different backgrounds and perspectives, and a genuine commitment to meeting customers where they are.

Requirements

3+ years of retail banking or branch operations leadership experience
Proven ability to lead in a complex, high-traffic environment
Strong understanding of banking regulations and operational controls
Exceptional interpersonal and communication skills across diverse groups
Cultural awareness and a customer-first mindset
A collaborative approach to relationship-building with employees and customers

Responsibilities

Lead a High-Profile Team: Inspire and develop a team that represents the best of our bank, Foster a culture of service, accountability, and collaboration, Serve as a role model within a highly visible headquarters environment.
Deliver Exceptional, Inclusive Customer Experiences: Ensure every customer interaction is welcoming, respectful, and responsive, Support a wide range of customer needs with professionalism and care, Act as the escalation point for complex service situations.
Support Relationship Growth—As a Team: Collaborate closely with commercial lenders, treasury specialists, and other partners, Participate in joint customer and prospect meetings to strengthen relationships.
Oversee Complex, High-Volume Operations: Manage daily branch operations in a fast-paced, high-visibility environment, Ensure strict adherence to compliance, security, and operational standards, Maintain audit readiness and strong internal controls.
Drive Efficiency & Innovation: Promote digital banking tools that meet customers’ varying preferences, Ensure staff are confident, capable, and adaptable in evolving systems and processes.