Branch Manager 4 - Sunset Drive Office - Waukesha, WI

U.S. Bank•Waukesha, WI

11h•Onsite

About The Position

The Branch Manager leads and manages one or more branches, ensuring goals are met, banking laws and regulations are followed, and team members deliver an excellent customer experience consistent with U.S. Bank’s culture and core values. The role regularly coaches, develops, mentors, and trains team members, exercising independent judgment and discretion in performing its duties. The Branch Manager uses effective communication and critical thinking to identify customers’ financial resources and needs, recommend appropriate products and services, and help individual and business customers reach their financial goals. This includes collaborating with wealth, business banking, mortgage, and payment services partners. The role leads the customer experience, motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled workdays. The primary location listed is Waukesha, Wisconsin.

Requirements

Bachelor’s degree or equivalent work experience.
Four to five years of experience working in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Ability to work from a U.S. Bank location on all scheduled workdays.

Nice To Haves

Advanced product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Analytical skills to evaluate credit requests, prepare budgets, and determine marketplace trends.
Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights.

Responsibilities

Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
Ensure team members provide an excellent customer experience reflecting U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Use communication and critical thinking to identify customers’ financial resources and needs and recommend appropriate products and services.
Help individual and business customers reach financial goals by collaborating with wealth, business banking, mortgage, and payment services partners.
Lead customer experience and provide motivation and direction to the team.
Expand the customer base and participate in the local market and community to identify needs and promote U.S. Bank products and services.
Exercise discretion and independent judgment in performing job duties.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.