Branch Manager

Family Resource Home Care•Walla Walla, WA

1d•Hybrid

About The Position

We are currently hiring a Branch Manager for our Walla Walla office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

Requirements

Bachelor’s degree (or extensive industry and management experience).
2-5 years of managing a team of 5 or more individuals.
Strong customer service, communication, problem-solving, and attention to detail.
Proficient in Microsoft Office (Word, Excel, PowerPoint).

Nice To Haves

Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
Healthcare Management Degree: Helpful for understanding industry standards.

Responsibilities

Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.