Branch Manager - False Creek
About The Position
As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will oversee operational planning, staff development, community engagement, and financial performance, ensuring members receive high‑value financial advice and services that support their long‑term well‑being. This role is ideal for a collaborative, community‑driven leader who thrives in dynamic environments and inspires teams to deliver excellence. This is a Full‑time, Permanent role based at our False Creek Community Branch (Branch 76) and will report directly to the Senior Regional Director, Inclusive Banking.
Requirements
- Minimum 3 years of people‑management experience in a financial services environment
- Minimum 2 years of business development experience with demonstrated measurable outcomes
- At least 5 years of overall experience in the financial industry or a related field
- Strong business acumen and applied knowledge of financial products, advice, and service delivery
- Advanced knowledge of Vancity products, policies, procedures, systems, and tools
- Advanced understanding of Vancity strategies, functions, and programs
- A Bachelor's Degree or equivalent combination of education and experience
Nice To Haves
- Completion of IFIC or CSC
- Completion of three CFP‑eligible courses
- Completion of Vancity‑aligned coaching modules
- A Strong People Leader – You inspire, mentor, and support your team to reach their full potential.
- A Strategic Planner – You proactively organize, prioritize, and coordinate branch activities.
- An Effective Communicator – You communicate business objectives clearly and model strong member‑service behaviours.
- A Decisive Problem‑Solver – You confidently assess risk and identify solutions that balance member impact and business needs.
- Analytical and Insight‑Driven – You evaluate branch performance and identify areas for operational improvement.
Responsibilities
- Delivering on financial objectives and performance targets for the branch
- Developing, coordinating, and monitoring branch activities to ensure high‑quality service delivery
- Building branch visibility and brand awareness to strengthen community presence and drive business growth
- Leveraging Vancity’s full suite of products and services to meet member needs
- Coaching and guiding staff to achieve excellence in advice, service, and member experience
- Analyzing operational processes to identify efficiencies and areas for continuous improvement
- Supporting a culture of accountability, collaboration, and member‑centric service
- Diagnosing operational or member‑related issues and identifying effective solutions
Benefits
- Competitive rewards and benefits
- Flexible benefit packages that can be tailored annually
- 3-4 weeks of vacation per year, with additional days earned over time
- 2 extra stat holidays, plus care days for personal or family illness
- Health and dental benefits begin on your hire date, with three levels of coverage to choose from
- Defined Benefit Pension
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What This Job Offers
Job Type
Full-time
Career Level
Manager
