Branch Manager

Members1St Community Credit Union • Ames, IA

12h • Onsite

About The Position

The Branch Manager will assume primary responsibility for the performance of the branch, including productivity, community presence, member experience, staff morale, facility appearance and care, and staff education. The Branch Manager coaches staff to take advantage of every opportunity to best serve members through appropriate cross-sales. They work collaboratively with the Vice President of Branch Operations and other Branch Managers on the formulation and implementation of strategic plans relating to service delivery and member retention. The role also involves maintaining the safety and security of members, employees, and credit union assets by adhering to regulations, policies, and procedures. This position oversees the Ames Branch on Main and the ISU Branch located in the ISU Memorial Union.

Requirements

• Associate or bachelor’s degree.
• Broad knowledge of lending, member service, and teller functions.
• 6 years of experience in a financial institution in a customer service role including lending.
• Demonstrated ability to promote sales growth.
• Advanced computer skills including proficiency at Microsoft Office.
• Meticulous professional characteristics.
• Strong written and spoken communication skills.
• Experience leading a team and supervising people.
• Ability to lift up to 30 lbs.
• Qualifies as MLO and complies with registration process for NMLS listing.

Responsibilities

• Assume primary responsibility for branch performance, including productivity, community presence, member experience, staff morale, facility appearance and care, and staff education.
• Coach staff to take advantage of every opportunity to best serve members through appropriate cross-sales.
• Work collaboratively with the Vice President of Branch Operations and other Branch Managers on formulation and implementation of strategic plans relating to service delivery and member retention.
• Maintain safety and security of members, employees, and credit union assets by adhering to regulations, policies, and procedures.
• Oversee the Ames Branch on Main and the ISU Branch located in the ISU Memorial Union.

Benefits

• 401(k) with employer matching
• Health Insurance
• Life Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Flexible spending account(s)
• Health savings account
• Paid time off
• Parental Leave
• Tuition Reimbursement
• Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees