Branch Manager- Marlborough MA

M&T Bank • Marlborough, MA

1d • Onsite

About The Position

We are looking for a dynamic, results-driven Branch Manager who is passionate about leadership, customer service, and business growth. This position manages all activities of a branch and is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. The Branch Manager also has personal production responsibility.

Requirements

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

Nice To Haves

• Retail banking Branch Manager experience strongly preferred.
• Demonstrated success in business development, sales management, and community engagement activities.
• Proven ability to cultivate client relationships, inspire and develop teams, and deliver sustained branch growth and operational excellence.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• M&T Business Banking Specialist within 18 months of hire.
• M&T Way Certified.
• Precision Leadership Certified.
• Bi-lingual/Spanish preferred.
• Demonstrated sales/business development experience and success.
• Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.

Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority.
• Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach.
• Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors.
• Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines.
• Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
• Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000.
• Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
• Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
• Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions.
• In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document.
• Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
• Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
• Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
• Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Benefits

• branch provides training for licensing within 6 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager