Branch Manager

BrightSpring Health Services•Tilton, IL

4d•Onsite

About The Position

Lead and transform the success of our All Ways Caring Branch as a dynamic and strategic Branch Manager. Drive exceptional performance by strategically managing sales, fees, and profitability to consistently surpass our ambitious financial targets. Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction. As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations. Champion branch excellence by strategically optimizing operations and driving sustainable financial success. Build and maintain relationships with clients, partners, and management. Lead recruitment, training, and performance management of branch staff. Manage HR functions including hiring, orientation, and employee relations. Monitor quality systems and manage risks related to compensation and expenses. Analyze financial reports and implement strategies to improve branch performance. Drive sales and marketing efforts, including lead generation, client proposals, and closing deals. Ensure excellent client service and maintain strong referral relationships. Develop and execute the branch’s annual business plan.

Requirements

Proven leadership experience with a track record of inspiring and developing high-performing teams.
1+ years sales or marketing experience in healthcare or related setting preferred.
Experience managing systems, processes, and people.
Bachelor's degree or equivalent professional experience that demonstrates strategic thinking and business acumen.
Ability to work flexible and after hours as needed.
Strong leadership and interpersonal skills.
Excellent verbal and written communication abilities.
Problem solver with the ability to handle client and employee issues effectively.
Relationship-builder with a desire to grow business connections.

Responsibilities

Strategically managing sales, fees, and profitability to consistently surpass financial targets.
Building and maintaining relationships with key clients and business leaders in the community, as well as local, regional, and Corporate management.
Assessing the impact of changing business conditions and responding accordingly to ensure maximum profitability and expense management.
Selecting, training, and developing branch staff.
Monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction, and retention.
Managing all aspects of recruitment and selection processes.
Overseeing Human Resources including interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.
Optimizing operations and driving sustainable financial success.
Leading recruitment, training, and performance management of branch staff.
Managing HR functions including hiring, orientation, and employee relations.
Monitoring quality systems and managing risks related to compensation and expenses.
Analyzing financial reports and implementing strategies to improve branch performance.
Driving sales and marketing efforts, including lead generation, client proposals, and closing deals.
Ensuring excellent client service and maintaining strong referral relationships.
Developing and executing the branch’s annual business plan.