Branch Manager

LendNation • Huntsville, AL

59d • Onsite

About The Position

LendNation is currently seeking an energetic, positive, customer service driven individual to join our team as a Branch Manager for our store located at 2615 Memorial Pkwy NW, Ste. A&B, Huntsville, AL 35810. If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you!

This position will be responsible for:

Conducting customer transactions while ensuring exceptional customer service is provided at all times.
Supervising, coaching and training branch employees.
Managing and controlling cash flow, auditing, balancing, and banking efforts.
Maintaining branch safety and security standards.
Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution.
Monitoring and report branch financial performance and meet all branches’ operating, profitability goals and objectives.
Lead collection efforts on past due loans.
Ensuring loans are in compliance with company and federal, state, and local laws.

Requirements

• Excellent customer service and time management skills
• Excellent written and verbal communication skills
• A minimum of 2 years of experience in a management role
• Ability to train, coach, and develop employees.
• Experience in customer service/banking/cash handling/collections preferred.
• Excellent time management skills
• Safe, secure, reliable transportation and have a valid Driver License
• Predictable and reliable attendance is an essential requirement of the position.
• Ability to work with minimal supervision.
• Must be at least 18 years of age.
• Must have proof of eligibility to legally work in the United States.

Nice To Haves

• collections experience in customer service, banking, collections or retail industries

Responsibilities

• Conducting customer transactions while ensuring exceptional customer service is provided at all times.
• Supervising, coaching and training branch employees.
• Managing and controlling cash flow, auditing, balancing, and banking efforts.
• Maintaining branch safety and security standards.
• Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution.
• Monitoring and report branch financial performance and meet all branches’ operating, profitability goals and objectives.
• Lead collection efforts on past due loans.
• Ensuring loans are in compliance with company and federal, state, and local laws.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed