Branch Manager

Collins Community Credit Union•Cedar Rapids, IA

35d•Onsite

About The Position

Collins Community Credit Union, a growing financial services institution, is now taking applications for a Branch Manager for our 1st Ave Branch. The Branch Manager is responsible for driving branch sales, increasing production, and enhancing member satisfaction through effective leadership, community involvement, and relationship development. This role demands a focus on accountability, trust, team development, and operational excellence, including completing audits and ensuring compliance with credit union policies. Applicants must have valid work authorization for permanent employment in the U.S. without the need for sponsorship.

Requirements

High School education with diploma, GED or equivalent
1-3 years previous management experience
Strong and proven work ethic, with the ability to deal tactfully and efficiently with members and employees
Dependability and time management skills are necessary
Knowledge of Credit Union policies, products and procedures
Strong verbal, non-verbal and written communication skills
Must obtain and maintain NMLS registration and Notary Public
Provide signature guaranteed under Securities Transfer Agents Medallion program
Must be bondable in accordance with the State of Iowa and CCCU guidelines
Valid work authorization for permanent employment in the U.S. without the need for sponsorship

Nice To Haves

Financial services experience preferred

Responsibilities

Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives.
Lead, coach, and motivate branch staff to achieve sales and service goals, fostering a positive and high-performing work environment.
Conduct regular one-on-one meetings with team members, providing feedback and development plans to enhance their performance and career growth.
Ensure that all staff are trained and knowledgeable in credit union products and services, regulatory requirements, and member service expectations.
Drive branch sales and production by promoting and cross-selling credit union products and services, ensuring that member needs are identified and addressed.
Implement strategies to achieve or exceed sales targets, increasing both loan and deposit growth while maintaining excellent member satisfaction.
Collaborate with the sales team to identify opportunities for business development and improve branch performance.
Foster and maintain strong relationships with members, local businesses, and the community, positioning the branch as a trusted financial partner.
Represent the credit union in community events and outreach programs, increasing brand visibility and engagement.
Work with local organizations and partners to develop new opportunities for the credit union and enhance its reputation within the community.
Ensure compliance with credit union policies, procedures, and regulatory requirements, safeguarding both the branch and its members.
Evaluate and monitor branch and employee performance.
Document and take corrective action as necessary to meet or exceed operational goals and maintain high standards of service.
Uphold the values of trust and accountability in every interaction, ensuring that staff and members feel confident in the credit union’s ability to meet their financial needs.
Oversee daily branch operations, ensuring efficient workflows and adherence to operational standards.
Complete regular audits, balancing and reviewing financial transactions, and ensuring that all documentation is accurate and compliant.
Maintain proper risk management and internal control practices, identifying and addressing any potential operational issues or discrepancies.
Perform duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.