Branch Manager 1 - Sprague Branch

Numerica Credit Union•Spokane Valley, WA

2d•$76,460 - $114,712

About The Position

The Branch Manager I leads branch operations, sales, and team development, managing day-to-day activities while ensuring service excellence and coaching employees to achieve performance goals. This entry-level leadership role develops leadership capabilities and foundational knowledge in operational management, member experience, and business development. Branch Managers operate as small business owners of their locations, managing resources, financial performance, and community engagement. They serve as relationship advisors for members, lead the experience delivered in the branch, and align daily activities with Numerica’s mission and strategic goals. The position supervises an Assistant Branch Manager and up to eight other teammates. It includes day-to-day staff supervision, onboarding, training, work assignment, performance feedback, and coaching. NMLS certification and a Notary Public license are required, or must be obtained within the designated timeframe.

Requirements

High school diploma or equivalent (GED).
Four or more years of financial services or retail banking experience.
Ability to manage operations, develop staff, and achieve goals.
NMLS certification required, or must be obtained within the designated timeframe.
Notary Public license required, or must be obtained within the designated timeframe.
Excellent communication skills and ability to interact effectively with organization leaders, members, and the community.
Ability to read, analyze, and interpret legal documents, technical procedures, and government regulations.
Ability to write clear, professional business correspondence and reports.
Ability to present information clearly and respond to questions from the team, members, and the general public.
Ability to communicate ideas using respectful language, tone, and body language.
Ability to motivate or influence others with diplomacy and trust.
Dependability, flexibility, organization, and time-management skills.
Strong interpersonal, communication, and leadership skills.
Ability to manage multiple priorities while maintaining accuracy and service quality.
Analytical skills for interpreting performance and financial data.
Proficiency in Microsoft Office and core banking systems such as Symitar.
Ability to lift up to 25 lbs and sit or stand for extended periods.

Nice To Haves

One to two years of leadership, supervisory, or coaching experience.
Associate or bachelor’s degree in Business, Finance, or a related field.
Experience managing a small branch or retail location.
Familiarity with business development, community engagement, or small business banking.
Familiarity with retail banking sales structures and holding teams accountable for behaviors and performance within those structures.
Bilingual in Spanish.

Responsibilities

Lead and support the branch team in achieving sales goals and delivering exceptional member experiences.
Identify member needs and recommend appropriate products and services as a relationship advisor.
Coach team members on consultative sales techniques and relationship-building strategies.
Develop and execute branch-level sales plans and community engagement strategies to increase member loyalty and growth.
Analyze branch performance data to track progress and identify opportunities for improvement.
Ensure compliance, accuracy, and efficiency in daily branch activities.
Oversee cash management, audit readiness, and adherence to operational policies and procedures.
Resolve escalated member issues in a timely and effective manner consistent with Numerica’s standards.
Maintain branch systems, controls, and reporting accurately and in accordance with compliance guidelines.
Partner with Retail Operations and other departments to maintain operational performance and consistency.
Ensure member interactions align with Numerica’s CARES Principles and service standards.
Engage with members and the community to build relationships and increase brand visibility.
Equip staff with the knowledge and tools to provide accurate information and effective member solutions.
Guide team members in resolving complex member needs involving lending, deposits, and account servicing.
Support initiatives that enhance member engagement and promote long-term relationships.
Foster a positive, inclusive, high-performing team culture through consistent coaching and feedback.
Mentor employees, identify strengths, provide development opportunities, and set clear performance expectations.
Partner with Retail Operations, Lending, HR, and Risk to support operational alignment and collaboration.
Manage staffing, scheduling, and workload to meet member and business needs.
Model Numerica’s values through professional behavior, communication, and community involvement.
Supervise the Assistant Branch Manager and up to eight other teammates in accordance with organizational policies and applicable laws.
Handle staff onboarding, training, work assignments, performance feedback, and timely issue resolution.