Branch Manager - Scofield

UFCU•Austin, TX

24d

About The Position

As a member of UFCU’s Retail Leadership Team, and working under the supervision of the Senior Retail Manager, the Branch Manager (BM) will lead the team to grow relationships and provide exceptional service to credit union members. The Branch Manager performs the overall administrative supervision of all branch office activities including: coordinating and directing daily operations, and directing personnel activities to assure convenient and efficient operation of the staff and branch within the framework of federal and state laws, NCUA regulation and UFCU policies and procedures. About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Requirements

Ability to meet goals and deadlines.
Excellent interpersonal, verbal and written communication skills required.
Must demonstrate a passion for people and service, as well as a dedication to building relationships.
Ability to work with members and staff tactfully and professionally, both in-person and via phone.
Experience coaching and motivating staff
Ability to think strategically as well as tactically while continually seeking sales, service and operations delivery efficiencies.
Strong analytical and reporting skills.
Must be bondable
High school diploma or equivalent required.
Minimum two (2) years of financial services or retail experience.
Minimum two (2) years of general management experience.
Minimum three (3) years with demonstrated success selling products within a retail banking environment or financial services industry

Nice To Haves

Bilingual in Spanish preferred.
Bachelor’s degree in related field preferred

Responsibilities

Effectively coaches frontline staff in the successful promotion and sales of assigned UFCU products and services to meet and exceed both personal and branch sales objectives.
Utilizes leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team.
Promotes UFCU’s cultural values and contributes to the success of UFCU’s strategic vision and organizational and team goals. Monitors performance and, if necessary, corrects course to reach established goals.
Use principles of continuing process improvement to streamline and enhance branch operations according to UFCU’s strategic initiatives.
Responsible for managing the overall ongoing operations of the branch including the staffing, training and employee relations of all branch office employees.
Responsible for the branch staff's delivery of personal financial services through the teller, new accounts, loan closing and electronic delivery systems located at the branch. Ensure quality service is provided by all branch employees.
Hold staff accountable to goals, initiatives and UFCU’s policies and procedures.
Continually seeks opportunities for personal and staff ongoing professional growth and learning.
Uses effective staffing and talent management strategies to hire, develop, and grow future leaders; and ensures that team is empowered and professionally trained to achieve maximum productivity, quality of performance, job satisfaction and work-life balance.
Performs other duties as assigned.
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory Training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.