Branch Manager, MultiPro Property Solutions

MultiPro Property Solutions•San Jose, CA

2d•$110,000 - $125,000•Onsite

About The Position

MultiPro Property Solutions is seeking a Branch Manager to lead operations, drive growth, and develop teams. This role is responsible for the overall sales and operations of the branch, delivering a full range of make-ready, add-on, and renovation services to multi-family clients. The Branch Manager will lead recruitment and management of branch staff, oversee the selection and engagement of qualified independent contractors, and ensure productivity, quality, and safety. This critical role involves analyzing and enhancing operational procedures, improving performance, and fostering a positive branch culture. The position requires close collaboration with Operations and Sales team members, building strong client relationships to achieve high customer satisfaction, client retention, and branch revenue and profit goals. The ideal candidate is growth-minded, thrives in a hands-on leadership role, and has a proven track record of managing a multi-department branch with full profit and loss (P&L) responsibility.

Requirements

Minimum of 10 years in branch operations management with proven success growing revenue and leading teams.
5-7 years in construction, painting, renovation, or restoration services.
Strong customer service skills with the ability to build trust and deliver results.
Skilled in financial reporting, budgeting, and driving profitability.
Experience in proposal building and generating new business opportunities.
Excellent organizational skills and ability to lead multiple projects with competing deadlines.
Proficiency in Microsoft Office Suite, Salesforce and ability to learn new systems quickly.
Bachelor’s degree required.
Valid Driver’s License required, with frequent travel within your market.
Ability to lift 50 lbs., walk properties (including stairs), and work in varying weather conditions.

Nice To Haves

Multi-family experience preferred.
Bilingual: English/Spanish strongly preferred.
Master’s degree preferred.

Responsibilities

Oversee all functions of branch growth, including business development, client onboarding, hiring, and contractor recruitment.
Develop forecasts, set financial targets, and ensure the branch meets revenue, gross profit, and EBITDA goals.
Partner closely with property managers and key stakeholders to understand needs, resolve issues, and ensure customer satisfaction.
Recruit, train, develop, and motivate your team of branch staff and independent contractors to achieve operational and financial objectives.
Promote the full suite of MultiPro services, identifying growth opportunities with existing clients while pursuing new business.
Oversee service delivery, maintain safety standards, and ensure quality control across all projects.
Partner with internal teams including sales, operations, finance, HR, and marketing to support branch success.
Attend industry events, trade shows, and client meetings to strengthen market presence and drive business growth.