Branch Manager

Airgas•Fort Smith, AR

1d•Onsite

About The Position

The Branch Manager oversees daily store operations to achieve or advance sales and margin goals. This involves promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses through purchase supporting. Additionally, the Branch Manager fosters facility and staff alignment to safety and regulatory standards, empowering team members in providing efficient customer service, maintaining good housekeeping, and harmonizing overall operational efficiency.

Requirements

Bachelor's degree in a science, business, or related field. Four years of additional, relevant experience may substitute for the degree, provided a high school diploma is verified.
A minimum of five (5) years of experience in the sales and distribution of industrial gases, welding supplies, or comparable industrial products.
At least two (2) years of experience in a management role.
Ability to read and accurately interpret various documents, including safety rules, Material Safety Data Sheets (MSDS), operating and maintenance instructions, and standard procedure manuals.
Demonstrated ability to foster a cooperative team environment and effectively collaborate with a diverse group of individuals from various backgrounds and with different personalities.
Strong organizational and detail-oriented skills, with the capacity to work efficiently in a fast-paced environment.

Nice To Haves

Strong background in retail sales and customer service.
Working knowledge of welding applications and equipment.

Responsibilities

Provide professional customer service for all internal and external customers and call-in product, pricing, and technical inquiries.
Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities.
Support the flow of accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports.
Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch.
Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety, ensuring the confidence that all associates can perform essential branch functions.
Conduct periodic performance reviews for branch associates.
Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management.