Branch Manager

United Community Bank•Newnan, GA

About The Position

The Branch Manager performs customer service, sales, and lending activities to promote branch growth. The role manages branch profitability, customer relationships, staff development, and operational excellence. It supports consumer and small business lending, including interviewing consumer loan applicants and recommending loan terms. Initial NMLS registration and annual renewal are required, including fingerprinting and background checks. This position manages branch employees and is responsible for coaching, development, and performance management. It is full-time, generally Monday through Friday, with schedule flexibility to work evenings and weekends as needed. The position requires up to 25% travel and is located in the United Footprint. The role is classified as exempt. The stated pay range is USD $0.00–USD $0.00 per year.

Requirements

High school diploma or equivalent.
At least 3 years of banking experience.
Consumer or residential lending experience.
Supervisory experience.
Good interpersonal communication and supervisory skills.
Thorough knowledge of consumer and small business lending operations, teller and CSR functions, and bank products and services.
Proficiency in Microsoft Office programs.
Strong verbal and written communication skills.
Ability to adapt to change.
Must pass a criminal background and credit check.
Must complete initial NMLS registration and annual renewal, including fingerprinting and background checks.

Nice To Haves

Bachelor’s degree.
Background in financial operating policies and procedures, state and federal banking regulations, employee development, and public relations.

Responsibilities

Manage the overall operations, growth, and profitability of the branch, including day-to-day management of the facility, staff, and operations.
Cross-train on all functions within the branch.
Use reports and other resources to maximize results for the branch and its staff.
Maximize branch revenues, sales, and customer satisfaction, including Customer Service Profiles (CSP) scores, while minimizing operating losses.
Participate in hiring, onboarding, disciplining, and rewarding staff; manage employee performance and coach employees for optimal performance.
Communicate goals to staff and monitor progress consistently.
Assist in creating and maintaining the branch business plan.
Participate proactively in business development to grow the branch.
Perform business calling and sales programs.
Update and monitor sales activities using 360 View.
Develop and maintain a diversified loan and deposit portfolio based on current campaign focus.
Participate in the community and maintain good public relations.
Implement controls to protect the bank in accordance with policies and procedures.
Serve as the chief communicator on topics pertaining to branch staff.
Interview consumer loan applicants, including real-estate loan applicants, and request specified information for loan applications.
Recommend and outline loan terms.
Complete required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars or conferences.