Branch Manager

Metro Fire + Security•El Paso, TX

About The Position

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation , kitchen and restaurant systems , fire alarm design, installation and service , backflow prevention devices , full service alarm monitoring , fire pump repair and installation , and underground hydrant repairs and installation , among the many services we offer . Great company culture with room to grow.

Requirements

Valid Driver’s License
10+ years prior work experience
Prior experience working in fire protection
Prior management experience
Excellent verbal and written communication skills
Strong leadership skills
Desire and ability to work effectively as part of a team
Knowledge of fire systems and tools
Organized, systematic and adherent to deadlines
Excellent judgement and analysis skills

Nice To Haves

Knowledge working in ProfitZoom, Building Reports, and Paylocity
RME-I License
FEL-B License
FEL - K License
FAL License
Foam systems
Pre-action sprinkler systems
Gas suppression systems – CO2
Annual Fire Pump Testing, Analyzing test results
Special suppression – Halon, FM 200, Nitrogen
Emergency Responder Radio Communication Systems (ERRC) holding FCC license

Responsibilities

Managing, training, and implementing all functions as they relate to effectiveness and profitability of all personnel in the El Paso division.
Implement quality assurance programs to continuously improve customer satisfaction and provide a high level of customer service.
Work with other managers, sales, technicians and other personnel as required to assure division profitability.
Attend manager meetings and be prepared to talk about the status and needs of your division/ team.
Review weekly and monthly revenue/ margin goals and consistently maximize productivity of assigned field personnel.
Demonstrate a positive, professional, helpful attitude to all internal and external customers.
Actively participate in quickly resolving customer issues.
Hire, train, coach, discipline and/ or terminate employees.
Effectively establish and communicate expectations with employees.
Provide and ensure annual performance reviews are held with employees.
Update/ disseminate new policies and procedures.
Conduct meetings with techs and office personnel.
Set and maintain standards for quality and accuracy for work performed by the technicians.
Conduct Technical and Safety training for the development of technicians and shop personnel.
Communicate with estimators to review deficiencies in reports and correct errors.
Regularly check-in with employees to ensure employees are heard, motivated, and performing according to company standards.
Implement and manage the roll-out of new programs and/or software.
Promote safety standards (i.e., toolbox talks, safety and training, certification, etc.).
Communicate company policies and procedures to encourage understanding and compliance daily.
Perform additional duties as required.
Ensure proper management of accounts by verifying costs, technician hours, and parts used in servicing for accuracy.
Responsible for increasing service revenue for existing accounts with service personnel.
Evaluate direct labor costs to maintain expected gross profit margins.
Ensure technicians have all appropriate tools, paperwork and training to perform their job on a daily basis.
Technical assistance to customers, technicians, and sales.
Compare actual hours to estimated hours on projects and review discrepancies with appropriate personnel and make recommendations/implementation of new procedures as required.
Train technicians on department procedures, code and product updates.
Review and approve payroll of technicians and shop personnel on a weekly basis.