Branch Manager - Sen̓áḵw Village

Vancity • Vancouver, BC

26d • CA$108,500 - CA$134,085 • Onsite

About The Position

The Sen̓áḵw Village community branch represents a meaningful evolution in how Vancity delivers purpose-driven banking. Identified in our 2026 business plan and planned to open near the end of Q3 2026, it reflects our commitment to reconciliation, equity, and relationship-based service, and will serve as the Centre of Indigenous Banking for the organization. Located on Squamish Nation land, the branch enables First Nations members to receive tax-exempt deposit interest and supports Nations who require financial relationships to be conducted on reserve - helping build trust, respect, and long-term relationships with Indigenous communities. The branch operates through a relationship-based, high-touch service model in a space intentionally designed to reflect Squamish Nation values. Key features include: Pod-based wickets to support private and respectful member conversations, Bookable offices and flexible workstations to enable staff mobility, A dedicated Elders Corner, offering a culturally respectful space for Indigenous Elders, A design grounded in Squamish Nation cultural attributes, creating a welcoming and respectful environment for members and staff. The branch serves Indigenous members, residents of Sen̓áḵw, and the broader public, with success measured not only by outcomes, but by the trust built and long-term community impact.

Requirements

• Minimum 3 years of people‑management experience in a financial services environment
• Minimum 2 years of business development experience with demonstrated measurable outcomes
• At least 5 years of overall experience in the financial industry or a related field
• Strong business acumen and applied knowledge of financial products, advice, and service delivery
• Strong understanding of financial services operations, products, advice, and service delivery
• A Bachelor's Degree or equivalent combination of education and experience

Nice To Haves

• IFIC/CSC, CFP-eligible coursework, or coaching training would be considered assets
• Committed to reconciliation and Indigenous prosperity – You identify as Indigenous or are a dedicated ally, and are energized by contributing to a branch that leads Indigenous Banking across the organization.
• A trusted knowledge‑sharer and connector – You take pride in being a resource to peers, branches, and lines of business, building understanding of Sen̓áḵw‑specific practices.
• Relationship-first in your approach – This role is well suited to individuals who thrive in a relationship-first environment. Our branch prioritizes trust-building and meaningful engagement with members, with success centered on long-term relationship growth rather than quick transactions or short-term sales targets. You are patient, thoughtful, and committed to building enduring relationships that strengthen over time.

Responsibilities

• Delivering on financial objectives and performance targets for the branch
• Developing, coordinating, and monitoring branch activities to ensure high‑quality service delivery
• Building branch visibility and brand awareness to strengthen community presence and drive business growth
• Leveraging Vancity’s full suite of products and services to meet member needs
• Coaching and guiding staff to achieve excellence in advice, service, and member experience
• Analyzing operational processes to identify efficiencies and areas for continuous improvement
• Supporting a culture of accountability, collaboration, and member‑centric service
• Diagnosing operational or member‑related issues and identifying effective solutions

Benefits

• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager