Branch Manager

American Iron and Metal•Rouyn-Noranda, QC

72d•Onsite

About The Position

Reporting to the Regional Director, the Branch Manager in Rouyn-Noranda plays a key role in managing, organizing, and planning the daily activities of work teams to ensure operational efficiency and quality. The Branch Manager provides support, training, follow-up, and oversight of operations to contribute to the success of the branch and ensure sales targets are achieved. They collaborate with various stakeholders to continuously optimize and improve processes and are responsible for meeting the goals and expectations established by senior management in both production and sales performance.

Requirements

Minimum 5 years of experience in customer service;
Minimum 5 years of experience in team management;
Leadership
Customer service
Learning ability
Good stress management

Nice To Haves

Knowledge of automotive parts would be considered an asset

Responsibilities

Manage, train, develop, and motivate production and customer service teams, including conducting quarterly performance evaluations for each employee;
Ensure that excellent customer service is consistently provided;
Work closely with various Project Managers (automotive sales, tires and batteries, etc.);
Actively participate in daily operations, remain involved, and understand employees’ day-to-day tasks (“hands-on” approach);
Maintain and oversee inventory control for vehicles, tires, batteries, catalytic converters, etc.;
Purchase and sell used vehicles;
Oversee local marketing activities.