Branch Manager

PNC Bank•Sun City, CA

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full time Branch Manager within PNC's San Diego Region Branch Banking organization, you will be based in Menifee, CA at the Sun City Branch. Bilingual Fluency in both English & Spanish is preferred. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Branch Manager is responsible for leading all aspects of branch performance, driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. This role involves creating a differentiated customer experience, making banking easy in an omni-channel environment, and collaborating with a broad range of eco-system partners. The manager is accountable for risk management and compliance, and for building a high-performing team through attraction, on-boarding, coaching, and development of branch team members. Key aspects include utilizing a branded sales process to achieve sales targets and customer loyalty, growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households, and driving business banking results primarily through business development and community involvement activities. The manager coaches teams on consultative selling, client experience delivery, and technology-enabled interactions, and leads effective problem resolution. The role also focuses on driving the employee experience by acquiring and retaining talent, prioritizing talent development, and ensuring employees achieve performance expectations through ongoing performance management. The Branch Manager models PNC values by cultivating an inclusive workplace and manages operational, human capital, reputational, and business risk, exercising leadership and sound decision-making to mitigate sales practice risk and ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for a role.
3+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Degree (explicitly stated under Education).
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.

Nice To Haves

Bilingual Fluency in both English & Spanish is preferred.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.
Create a differentiated customer experience, making banking easy in an omni channel environment.
Collaborate with a broad range of eco-system partners.
Be accountable for risk management and compliance.
Build a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Utilize a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
Drive business banking results primarily through business development and community involvement activities.
Coach to consultative selling to drive results and enable customer financial well-being.
Have foundational understanding of balance sheet and income statement.
Manage and coach to the delivery of a differentiated client experience.
Coach team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Lead effective problem resolution, making banking easy for customers.
Connect all of PNC, delivering a seamless customer experience in an omni channel environment.
Drive the employee experience.
Be responsible for acquiring and retaining talent through effective onboarding, coaching and development.
Make talent development a priority for all branch team members.
Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
Model PNC values by cultivating and supporting an inclusive workplace.
Manage operational, human capital, reputational and business risk.
Exercise leadership, authority and sound decision making to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Manage Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivate diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role model our values with transparency and courage.
Enable Change - Take action to drive change and innovation that will transform our business.
Achieve Results - Take personal ownership to deliver results. Empower and trust others in decision making.
Develop the Best - Raise the bar with every talent decision and guide the achievement of all employees and customers.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service