Branch Manager, Wood Gundy-Bilingual

CIBC • Montreal, QC

2d • Hybrid

About The Position

As Wealth Management continues to focus on its strategic objectives of enhancing the client relationship and driving asset growth, the Branch Manager, Wood Gundy (BMIC) plays a key role in leading and motivating their team to deliver a superior client experience through an integrated wealth management offer. Managing the 1250 Boul René-Lévesque branch and the Rouyn sub-branch, the Branch Manager, Wood Gundy (BMIC) is a comprehensive professional responsible for improving the overall client experience by role modeling how to deepen client relationships, meet clients’ financial needs and provide a high standard of customer service. The role manages financial and people resources across all areas of influence, building a culture of excellence by collaborating with partners and coaching a team to build a high quality practice. The Branch Manager, Wood Gundy (BMIC) drives strategic business initiatives such as succession planning, talent acquisition and development of staff to position the business for future success. The role adaptively provides new solutions to achieve results, developing a client-centric management culture with a strong focus on creating value for clients through emphasis on a strong advisory focus, risk management and performance orientation. The role leads in the development of innovative methods, techniques and evaluation criteria to achieve broad objectives. As a manager of people, this role has the authority to assign tasks to employees within their span of control (25-35 direct reports of Investment Advisors within a branch of 80-100 employees in which includes Sales Professionals and operational staff) , select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination in consultation with the Regional Director and appropriate partners. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

• At least 10 years of experience in a similar role, developing and implementing strategic team goals.
• Experience coaching employees and inspiring successful team performance.
• Degree/diploma in Business Administration, finance or other related fields.
• Current accreditation and are in good standing as an Investment Representative (IR) with Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID) as well as branch management licence & option supervision courses.
• Fluent in French and English.

Nice To Haves

• Your influence makes a difference.
• You know that relationships and networks are essential to success.
• You inspire outcomes by sharing your expertise.
• You’re passionate about people.
• You find meaning in relationships and surround yourself with a diverse network of partners.
• You connect with others through respect and authenticity.

Responsibilities

• Model how to deepen client relationships and meet client financial needs while providing a high standard of customer service.
• Drive the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage complex issues.
• Empower clients to utilize self-service channels.
• Introduce clients to the employee best able to meet their needs or to refer them to the appropriate partner (e.g. CIBC Private Investment Counsel, Private Banking, Imperial Service).
• Responsible to lead, motivate and influence diverse teams or individuals and to effectively implement change, develop synergies and increase profitability of the business.
• Provide meaningful opportunities for employees by providing development opportunities such as job shadowing, special projects, and training.
• Advocate for CIBC within the community to recruit employees who share and demonstrate our values.
• Supervision of all activities of each branch office and/or sub branch office assigned.
• Oversee and play a leadership role in resolving client complaints.
• Responsible for ensuring the handling of client business is within bounds of ethical conduct, consistent with just and equitable principles of trade and not detrimental to the interests of the securities industry.
• Establish relationships with peers and others to share ideas, for informal coaching and for mentoring.
• Work collaboratively with partners to maximize market opportunities, overall branch growth and profitability.
• Manage relationships with other areas of the Bank who provide support services to the branch to ensure effective and efficient operations.
• Should the branch co locate with other liens of business within private wealth, ensure that strong mutually beneficial links are established and nurtured, to ensure all clients are receiving a comprehensive private wealth experience.
• Being physically present in the main branch and organizing regular visits to sub-branches.
• Attend, organize and promote local events, assuring that they are included in regional strategy.
• Ensuring that the wealth partners that exists in the sub branches are aware of Private Wealth service offerings.
• Increase visibility of the wealth management group.
• Being physically present in the sub branches.
• Support development of an inclusive culture / showcases inclusion (e.g. organize charity drives, supports culture and community events, etc. to promote a sense of belonging and intentionally inclusive behavior within the team / for clients, etc. e.g. supporting days of opportunity and people networks (including PW Women’s network, previously mastermind).
• Provide service & time to improve our community e.g. participate and raise funds/awareness for a charity: RFTC, Miracle day, CIBC foundation, etc.
• Protect our Bank, our clients and our shareholders by managing and minimizing the bank’s exposure to risk by ensuring compliance with regulatory activities and guidelines and by ensuring that employees adhere to established policies, practices and procedures.

Benefits

• Competitive compensation
• Banking benefits
• A benefits program
• Defined benefit pension plan
• Employee share purchase plan
• A vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree