Branch Manager Trainee

Daikin • Newark, DE

6d • Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for the Branch Manager Trainee position within its Branch Operations group. The Branch Manager Trainee will take direction from multiple sources to learn all aspects of branch operations and the Branch Manager role. This will involve shadowing or performing the duties of each role within the branch, up to and including graduation to the role of Branch Manager. The ideal candidate is a strong team player, results-oriented, dedicated to excellence, and possesses a sense of urgency to achieve business objectives. An online assessment is required for consideration.

Requirements

• Knowledge of MS Office including Word, Excel, and Power Point.
• Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
• Developing rapport and effective listening skills, including a high level of professionalism – patience, poise, and tact.
• Effective verbal and written communication skills.
• Effective organizational skills and time management skills, including the ability to prioritize and multi-task.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to develop leadership skills, including delegation, performance management, and personnel development.
• Ability to use good judgment and strong work ethics and integrity on the job.
• Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
• Ability to understand and follow procedures, work instructions, and company policies.
• 1 – 3 years customer service, retail or HVAC preferred.
• Bachelor’s degree in business - Prefer degree in Business, Sales, HVAC related field OR equivalent experience.
• Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• Knowledge of HVAC equipment / products is preferred.

Responsibilities

• Help the branch build its sales, including the new business component, by maintaining house accounts through active dealer communication of new product launches, services, supplies, prices, and new product sales/discounts via outbound calls and in-house counter discussions.
• Conduct outbound calls to existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
• Provide excellent customer service via walk-ins, phone calls, and e-mails.
• Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information entered to guarantee correct items are ordered.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities and manage inventory levels.
• Expand knowledge of HVAC products and stay current with the latest industry trends.
• Learn the roles and responsibilities of all functions within the branch, including CSRs/Inside Sales Representatives, Warehouse Associates, Drivers, and Branch Manager.
• CSR - Counter duties: Face-to-face interaction with customers, complete transactions using Mincron.
• Warehouse duties: Safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders – Will Call.
• Driver duties: Delivery process, documentation procedures, DOT regulations, and internal safety protocols.
• Branch Manager duties: Learn employee relations, timekeeping, inventory control, asset protection.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Ensure the branch showroom is adequately stocked, cleaned, and organized, as well as the warehouse and showroom, and ensure there are no safety hazards.
• Perform other duties as assigned.

Benefits

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level