Branch Manager Trainee

TD•Brampton, ON

9d•Onsite

About The Position

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. As Branch Manager, you will thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience. You will provide mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes. As Branch Manager, you will strive for excellence and execute with speed, raising the bar around you.

Requirements

Undergraduate degree and/or over 5 years of relevant experience
Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
Proficiency in software tools including MS Office, and internet application
Strong communication skills to liaise with customers, employees, and cross functional teams
A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills.

Responsibilities

Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
Promote TD's image and goodwill within the community by participating in community events
Enhance customer experience by understanding their financial needs and providing appropriate solutions
Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
Ensure overall employee scheduling is optimal
Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
Mentor the team on offering One TD solutions and building lasting relationships with customers
Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism