Branch Manager Trainee

AirReps • Los Angeles, CA

6h • Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is hiring a Branch Manager Trainee for its Branch Operations group in Glendale, California. The trainee learns all aspects of branch operations and the Branch Manager role by shadowing or performing the duties of the branch’s various positions, with the goal of progressing to Branch Manager after training. The training period is expected to take 8–12 months. An online assessment is required for consideration.

The role combines customer service, sales support, order processing, inventory and facility upkeep, and hands-on learning across customer service, warehouse, driver, and branch management functions. The trainee works with management and peers to support an effective team and a high level of customer service. The position is closely supervised and follows established procedures.

Requirements

• 1–3 years of experience in customer service, retail, or HVAC is preferred.
• Bachelor’s degree in business, sales, or an HVAC-related field, or equivalent experience; a business degree is preferred.
• Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to learn and demonstrate complete branch operations within 8–12 months and be ready to move into a Branch Manager position after training.
• Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
• Professional, positive attitude and ability to diffuse negative customer situations.
• Rapport-building, effective listening, patience, poise, and tact.
• Effective verbal and written communication skills.
• Organizational and time-management skills, including prioritizing and multitasking.
• Attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to develop leadership skills, including delegation, performance management, and personnel development.
• Good judgment, strong work ethic, and integrity.
• Ability to assist in the warehouse and operate a forklift safely and efficiently as needed.
• Ability to understand and follow procedures, work instructions, and company policies.
• Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

• Knowledge of HVAC equipment or products.
• Bachelor’s degree in business, sales, or an HVAC-related field.
• 1–3 years of customer service, retail, or HVAC experience.

Responsibilities

• Support branch sales and new business by maintaining house accounts and communicating with dealers about product launches, services, supplies, prices, products, and discounts.
• Conduct outbound calls to existing and lost customer accounts.
• Maintain sales programs within the assigned territory and keep customers informed about available services, supplies, prices, and products.
• Provide customer service to walk-in, telephone, and email customers.
• Handle sales activities including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order information.
• Contact customers periodically to assess their satisfaction with the organization, products, and services.
• Maintain sales activity records, prepare reports, and manage inventory levels.
• Expand knowledge of HVAC products and keep current with industry trends.
• Learn the responsibilities of all branch functions, including customer service/inside sales, warehouse, driver, and Branch Manager roles.
• Perform counter duties, including face-to-face customer interaction and transactions using Mincron.
• Learn warehouse duties, including safe forklift operation, safe loading and unloading, stacking, and filling Will Call orders.
• Learn driver duties, including delivery processes, documentation, DOT regulations, and internal safety protocols.
• Learn Branch Manager duties, including employee relations, timekeeping, inventory control, and asset protection.
• Work positively with management and peers to keep departments informed and working as an effective team.
• Keep the branch showroom stocked, clean, and organized; help maintain the warehouse and showroom and ensure there are no safety hazards.
• Perform other duties as assigned.

Benefits

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level