Branch Manager - Service and Parts

MCT Companies•Bakersfield, CA

1d•$75,000 - $100,000•Onsite

About The Position

The Branch Manager provides overall leadership, direction, and accountability for the Service and Parts departments to ensure operational efficiency, profitability, and exceptional customer satisfaction. This role involves overseeing daily operations, workflow, and resource allocation to ensure customer needs are met accurately, safely, and in a timely manner. The Branch Manager establishes departmental goals, monitors performance metrics, and implements processes that drive continuous improvement, productivity, and quality service delivery. This includes coordinating scheduling, inventory availability, and service activities to maximize shop efficiency, minimize downtime, and support timely completion of repairs, installations, and parts fulfillment. Additionally, the role involves planning, staffing, developing, and evaluating Service and Parts personnel to promote teamwork, accountability, and professional growth, while ensuring alignment with organizational objectives. The Branch Manager is responsible for promoting a safe work environment and ensuring compliance with all company policies, regulatory requirements, and reporting procedures. Collaboration with other departments and leadership is key to achieving branch performance goals, driving revenue growth, and enhancing overall operational excellence.

Requirements

3+ years of progressive management experience in dealership operations or a related field.
Associates degree or equivalent from a two-year college or technical school; or three or more years of related experience and/or training; or a combination of education and work experience in a dealership environment.

Nice To Haves

Experience in transportation and/or transport refrigeration is preferred.
Experience building and managing multi-departmental teams is preferred.

Responsibilities

Lead branch operations by fostering a culture aligned with company Core Values, promoting teamwork, accountability, professionalism, safety, and continuous improvement.
Deliver exceptional customer service by maintaining quality standards, resolving customer concerns, identifying service trends, and implementing process improvements to enhance customer satisfaction.
Oversee service and parts departments, ensuring efficient coordination of resources, timely completion of work, and achievement of operational objectives.
Develop, mentor, and lead a high-performing team through recruitment, onboarding, training, coaching, performance management, succession planning, and employee development.
Establish clear expectations, monitor performance, provide regular feedback, and administer company policies, procedures, and productivity standards.
Demonstrate strong business acumen by analyzing operational, financial, service, and inventory data; identifying trends; establishing goals; and implementing strategies to improve branch performance and profitability.
Coordinate branch resources to meet customer commitments and operational deadlines in a fast-paced environment.
Maintain working knowledge of company products, equipment, service requirements, and industry trends to support customers and employees effectively.
Support and promote the effective use of company systems and technology platforms, including business management, inventory, reporting, and customer service software.
Exercise sound judgment, critical thinking, and problem-solving skills to resolve operational, personnel, customer, and inventory-related issues efficiently.
Build and maintain positive relationships with customers, suppliers, manufacturers, and business partners to support branch success.
Monitor inventory and operational metrics to ensure accuracy, efficiency, cost control, and readiness to support service, sales, and customer needs.
Communicate effectively with customers, employees, vendors, and management through both verbal and written communication.
Maintain a safe, secure, and engaged work environment while ensuring compliance with company policies, regulatory requirements, and ethical business practices.
Perform additional duties and responsibilities as assigned by company leadership.