Branch Manager Safe Act Surfside Miami Dade FL, Vice President

Citi • Surfside, FL

1d • $88,320 - $132,480

About The Position

The Branch Manager SAFE Act is a senior management professional responsible for providing leadership and direction to a team of employees, growing sales and the client base in coordination with the consumer sales team. The role leads a team, builds customer loyalty, and recommends business strategies and initiatives. It may include managing activities conducted by external organizations and directly managing individuals and sales teams.

The position develops sales plans and executes integrated sales, relationship, and credit strategies aligned with Retail Bank priorities. It coaches and develops employees, supports portfolio growth and client acquisition, maintains strong customer service and operational controls, and collaborates with branch and segment partners to achieve business goals. The manager also oversees staffing, hiring, performance management, budgeting, planning, and adherence to applicable laws, policies, and ethical standards.

Requirements

• 6–10 years of relevant experience.
• Registered or willing to register as a mortgage loan originator with the Nationwide Mortgage Licensing System.
• Obtain or be willing to obtain a unique identifier from the Registry.
• Consistently demonstrate clear and concise written and verbal communication skills.
• Consistently demonstrate analytical skills.
• Bachelor’s degree, university degree, or equivalent experience.

Nice To Haves

• Previous experience in banking or the financial industry.
• Sales management experience.
• Master’s degree.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment of activity-based coaching and performance development, and implement coaching plans to develop employees’ skills and help achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities, and execute business plans to achieve goals across business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition, ensuring optimal client service, and monitoring adherence to operational controls.
• Collaborate with branch partners to achieve goals, build customer relationships, and deliver customer service.
• Use workforce planning tools to optimize branch staffing and set expectations for branch staff, fostering teamwork toward business goals.
• Integrate segment partners, work with the Assistant Manager and Division Operational partner to drive sales, and conduct outbound sales activities, including representing Citi and building community partnerships.
• Conduct daily proof processes to ensure operational compliance; investigate controllable losses among branch staff; and coach and manage performance related to decisions made.
• Lead hiring and coordinate performance management, compensation, communication, and employee evaluations for branch staff.
• Plan and budget, formulate policies, and participate in short-term and resource planning.
• Assess risk in business decisions, protect the firm's reputation and the assets of Citigroup and its clients, drive compliance with applicable laws and policies, apply sound ethical judgment, escalate and report control issues transparently, supervise others, and hold employees accountable for maintaining standards.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior