Branch Manager Retail Bank - Queen Anne

Mechanics Bank • Queen Anne, MD

4d • $80,168 - $139,730 • Onsite

About The Position

Mechanics Bank is currently searching for a full time Branch Manager Retail Bank to join our team at our Queen Anne Branch. This role manages a Retail Branch, overseeing day-to-day operations, ensuring financial success, customer satisfaction, and staff development. The Branch Manager exercises executive direction over office and production staff, provides dotted line supervision to operations staff ensuring oversight of compliance and high customer service, and manages sales production, service, and human resource responsibilities. They are responsible for achieving sales goals and financial targets, ensuring high-quality processes and ethical sales, and directing and developing subordinates in providing a full range of banking products and services. The role involves retaining and expanding relationships with existing customers, promoting and developing new business, and representing the Bank in the community. The Branch Manager models and leads all sales functions within the branch office.

Requirements

• High School GED required.
• 5 years Banking Experience with an emphasis in Sales required.
• 3-4 years minimum Management Experience required.
• Excellent interpersonal skills; successful experience managing and leading people.
• Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.
• Thorough knowledge of small business and consumer credit principles and practices.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
• Sound working knowledge of small business and consumer credit principles and practices.
• Excellent interpersonal skills; successful experience managing and leading people.
• Considered a customer service role model.
• Excellent business development skills, particularly related to financial service products.
• Ability to communicate effectively with customers and staff from a variety of backgrounds.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
• Knowledge of current applicable federal and state banking regulations.

Nice To Haves

• Notary License preferred.
• Additional experience may be considered in lieu of degree.

Responsibilities

• Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals.
• Develops and implements strategies to achieve financial objectives.
• Drives team performance to achieve goals through huddles, meetings, coaching, direction and leading by example.
• Personally performs sales activities.
• Manages and provides leadership to branch supervisors and employees.
• Leads daily huddles and regular branch meetings.
• Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.
• Actively works with internal and external business partners to meet assigned goals and customer expectations.
• Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.
• Develops and executes strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness.
• Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement.
• Manages budgeting and forecasting for the branch.
• Fosters a customer-centric culture within the branch.
• Addresses customer inquiries, concerns, and escalations promptly.
• Implements strategies to enhance customer satisfaction and loyalty.
• Responsible for overall branch operational soundness, quality and efficiency.
• Provides support and overall branch management to the operations team.
• Ensures that the branch is following Bank policies and procedures at all times.
• Ensures that compliance training and standards are met in a timely manner.
• Supports operations with management of FTE for maximum efficiency and positive customer experience.
• Ensures active community participation and leadership, including CRA activities, in the local community.
• Travel 0 - 10%.

Benefits

• Medical, prescription, dental, and vision coverage for employees and their eligible family members
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
• Health Savings Account with employer contribution
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
• 401(k) and Roth 401(k) with company contribution
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
• Supplemental Health plans, Voluntary Legal and Identity Theft Services
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED