Branch Manager, Registries

Talent Acquisition Team at Westland Insurance. Text reply only. • Calgary, AB

29d • Onsite

About The Position

Westland Insurance Group Ltd. has an exciting opportunity for a Branch Manager, Registries in Calgary, AB at our Registries Direct office. As a Branch Manager, Registries, you'll lead a high-performing team while overseeing the daily operations of the branch. You'll deliver an exceptional client experience, drive business growth, develop your team, and ensure operational excellence, all while representing Westland's values in the communities we serve. Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

Requirements

• 5+ years of registry experience combined with 3–5 years of leadership or management experience
• Proven leader with a track record of achieving sales, growth, and retention targets while developing engaged, high-performing teams
• Advanced knowledge of registry products and services, along with a Level 3 Registry Clerk Certification from the Association of Alberta Registry Agents
• Confident using operational data and key performance indicators to make informed business decisions and improve branch performance
• Build strong relationships through exceptional communication, collaboration, and a client-first approach while leading through change with resilience and accountability

Responsibilities

• Lead the day-to-day operations of the branch, ensuring an exceptional client experience while achieving revenue, retention, profitability, and customer satisfaction targets
• Recruit, coach, develop, and inspire your team through regular performance conversations, employee engagement, and talent development initiatives
• Monitor branch performance by preparing and presenting key performance reports, making recommendations that support company goals and operational excellence
• Manage branch financial performance, including payroll margins, salary budgets, accounts receivable, and new sales initiatives
• Collaborate with regional leadership, Service Alberta, government partners, and other business leaders to ensure compliance, operational consistency, and continued business success

Benefits

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
• Financial assistance is available for approved work-related training/development courses leading to certification
• Programs that offer professional development, including seminars and conferences

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed