Branch Manager in Training

GHS Federal Credit Union•City of Binghamton, NY

6d•$30 - $32•Onsite

About The Position

The Branch Manager in Training position is a structured leadership development program designed to prepare high-potential employees for future Branch Manager assignments. Through rotational training, project leadership, and progressive responsibility, participants develop the knowledge and experience necessary to independently lead a GHS branch. During the program, the employee will complete structured learning experiences in branch operations, consumer lending, member services, compliance, business development, coaching, and leadership. As competencies are demonstrated, responsibilities will expand until the employee is prepared to assume full responsibility for managing a branch.

Requirements

Three to five years of banking or credit union experience preferred, with progressively increasing responsibilities.
Minimum of two years of supervisory or leadership experience preferred.
Experience leading teams to achieve service, operational, and sales goals.
Experience in consumer lending, branch operations, and member relationship development preferred.
Bachelor's degree in Business, Finance, or a related field; or Associate degree plus four years of supervisory or leadership experience; or High school diploma plus five years of banking or credit union experience, including four years of supervisory or leadership experience.
Strong leadership, coaching, and team development abilities.
Excellent relationship-building, communication, and interpersonal skills.
Professionalism, diplomacy, tact, and sound judgment when interacting with members, employees, and community partners.
Ability to influence and engage others while fostering trust and accountability.
Working knowledge of branch operations, consumer lending, deposit products, member services, and applicable credit union policies, procedures, and regulatory requirements, with the ability to develop increasing proficiency throughout the management development program.
Strong planning, organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and meet deadlines.
Proficiency with Microsoft Office, credit union operating systems, and related technology, along with strong mathematical, data entry, and documentation skills.
Ability to work independently and collaboratively while demonstrating sound judgment, professionalism, adaptability, and a commitment to continuous learning.
Willingness and ability to travel between branch locations to participate in rotational assignments, provide management coverage, and support business needs.
Must obtain and maintain registration under the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act), including Nationwide Multistate Licensing System (NMLS) registration, if required for assigned lending responsibilities.
Willingness to obtain Notary Public certification within one year of appointment to a Branch Manager position.

Responsibilities

Develop proficiency in branch operations, consumer lending, regulatory compliance, staffing, scheduling, and branch administration through observation, participation, and progressively assigned responsibilities.
Assist with daily branch operations under the guidance of Branch Managers and senior leadership while developing sound operational judgment and decision-making skills.
Progressively assume greater responsibility for operational oversight and branch leadership as competencies are demonstrated.
Build positive working relationships while consistently demonstrating GHS core values in all interactions.
Participate in employee coaching, performance discussions, hiring, onboarding, and leadership activities to develop effective management skills.
Foster a collaborative, engaged, and member-focused team environment while developing the ability to coach, mentor, and support employee growth.
Deliver exceptional member service while identifying opportunities to strengthen member relationships through appropriate financial solutions.
Participate in sales initiatives, business development, and community outreach activities that support branch growth and membership.
Demonstrate professionalism, responsiveness, and a commitment to delivering a positive member experience in every interaction.
Provide acting Branch Manager coverage during planned and unplanned Branch Manager absences, including PTO, illness, training, and off-site meetings, which may involve traveling to and working at different branch locations as business needs require.
During assigned coverage, perform branch opening and closing procedures, oversee daily operations, coordinate staffing and scheduling, approve transactions and overrides within assigned authority, resolve member escalations, and ensure compliance with credit union policies and regulatory requirements.
Progressively assume increasing leadership responsibility, beginning with short planned absences and advancing to extended or unplanned coverage, multi-branch support, and full Acting Branch Manager responsibilities as competencies are demonstrated.
Participate in employee coaching, performance discussions, hiring activities, and corrective action in partnership with the Director of Retail Operations and Human Resources until authorized to independently perform these responsibilities.