Branch Manager III - Houston Kingwood, Texas

SouthState Bank•Houston, TX

4d•Onsite

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Requirements

High School Diploma, BA Degree and/or 2 years in Banking.
Minimum of 5 years’ experience or more of prior banking which may include lending experience.
10 years’ previous management/supervisory experience.
Strong organizational skills.
Proven leadership experience.
Strong PC skills.
Ability to analyze and solve problems.
Excellent leadership and communication skills.
Planning and organizational skills.
Good decision-making skills.
Excellent writing skills.
Training and oral presentation skills.
Customer service orientation.
Initiative.
Unquestionable ethics, integrity, and values.
High level of energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills.
Highly professional with strong interpersonal skills.
Must be willing to travel for meetings and classes.
Must be able to stand and/or sit for long periods of time.
Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

Nice To Haves

BA Degree and/or 2 years in Banking.

Responsibilities

Leading and coaching the branch team.
Overseeing the administration and coordination of sales and service activities of their assigned branch.
Maximizing revenue, profitability, sales, and customer satisfaction.
Minimizing operational losses.
Ensuring compliance of operational and security procedures.
Deepening existing relationships and minimizing customer attrition.
Supporting the administration and coordination of sales and service activities, promotional campaigns, and product initiatives.
Tracking progress toward branch loan and deposit goals and initiating directives to accomplish these objectives.
Developing branch projections and expectations in strategic planning to include sales goals.
Providing leadership by setting an example for the staff, personifying good customer relations and effective selling and cross-selling.
Supervising staff members in their daily performance, impacting decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
Assisting each staff member in setting goals, explaining expectations, and coaching to achieve success.
Directing the hiring, training, and retraining of branch staff members, including operations and product knowledge, customer relations, and sales.
Conducting regular meetings with staff to discuss sales, campaigns, products, services, policies, procedures, and regulations.
Being responsible for the branch’s security procedures and understanding the functions and operations of security devices.
Understanding and complying with branch audit procedures.
Serving customers quickly, accurately, efficiently, and confidentially.
Making appropriate recommendations based on customer information.
Showing appreciation for customer’s time and business.
Processing all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses.
Assisting in the collections of delinquent loans.
Managing loan and deposit exceptions.
Opening new deposit accounts and understanding the financial services offered by the bank.
Handling services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Resolving customer problems and complaints with courtesy and discretion.
Actively participating in business development activities within the community.
Explaining bank objectives, policies, and programs to employees and directing their implementation.
Monitoring branch resources and assets and submitting requests as necessary.
Ensuring compliance to all banking regulations including Regulation CC and Bank Secrecy Act.
Presenting a neat, professional personal appearance and maintaining an orderly, attractive work area.
Maintaining a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
Accepting other duties as assigned.