Branch Manager II

Chevron Federal Credit Union•Walnut Creek, CA

46d•$79,928 - $109,901•Onsite

About The Position

Leads and manages the operations and business development of a high-volume Credit Union branch(es). Coaches staff on their performance and develops skills to consistently deliver exceptional member experience and deepen member relationships.

Requirements

5+ years of branch leadership or other related financial services leadership experience required.
Ability to write and speak effectively in English using correct spelling and grammar.
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
Excellent customer service skills.
Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
Initiative and self-direction.
Ability to effectively communicate and collaborate with people at all levels.
Sound problem-solving and decision-making ability, including the ability to prioritize.
Ability to understand and align with our core competencies through daily projects and tasks: Growth Mindset, Diversity & Inclusion, Communication, Change Ready Leadership, Responsibility, Problem Solving, Tech & Data Savvy, CU Business Acumen.

Nice To Haves

Bachelor’s degree from an accredited college or university strongly preferred.
Equivalent combination of education and experience may substitute for stated qualifications.

Responsibilities

Coaches and models consistent exceptional member experience activities and behaviors.
Develops and trains staff through observations, feedback, and coaching. Evaluates the work of team members and conducts performance appraisals.
Achieves branch growth targets and objectives through proactive activities to build relationships with members and grow new memberships.
Maintains and fosters business relationships with our sponsors and/or SEGs within the field of membership.
Works closely with the Business Development team and additional partners to host acquisition events, make presentations, and drive new business.
Ensures branch(es) are compliant with all policies and procedures, while constantly managing risk.
May assist members with financial transactions including working with cash and checks, submitting and assisting with consumer loan applications, and other member needs and requests.
Other duties as assigned